MQC Quality Manual

 

 

QUALITY   MANUAL

( ISO 9001 : 2008 )

 

This Document states the Organization’s Quality Management Systems adopted for assuring quality services

 Merit Quality Certification (Pvt) Ltd901 ,Sector-15-A, Faridabad-121007

 

This is a controlled document if it bears controlled copy stamped in Red. Unauthorized access, copying and replica are prohibited. This document must not be copied in whole or part by any means, without the written authorization from MR / CHIEF EXECUTIVE

 

 

 

 

 

 

 

 

1. General
ORGANIZATION PROFILE
 
1.1  Merit Quality Certification  Pvt Ltd was established in the year Oct 2010 with an Aim to provide ISO 9001:2008 QMS Certification to deserving Business Organizations.  MQC is expected to include scope of Third Party Inspections and ISO 9000 QMS Internal Auditors Training for Industrial Staff and Workers . The company is being run and managed by highly qualified and experienced professionals who have  wide experience in various industrial sectors.
MQC has demonstrated consistent achievement of the
Requirements of international standards of IS/ISO/IEC 17021 in a       short span of time.
1.2 QUALITY POLICY
 
Merit Quality Certification Pvt Ltd is committed to enhance customer satisfaction by identifying & fulfilling customer Auditing needs for Value Addition with the help of highly qualified professionals and  work as a team of a motivated work force with an aim of continual improvement in the quality management system of  client organizations.
 
2. Principles
MQC has earned the confidence and trust of Clients  for performing an impartial and competent assessment as a third party by  utilizing the Services of Independent professionals and ensuring effective Customer Feed back.
MQC conducts operations impartially and all threats to impartibility are identified by Impartiality Committee which comprise eminent members of Industry. All the decisions on  Company operations are taken based on the objective evidence and certification is granted only after sufficient evidence for conformity and after stringent Audits by Qualified Professionals.
Merit Quality Certification pvt Ltd displays all the Company operations through Web Site www.mqc.in  so as to provide Public disclosing information about Audit & Certification process and Certification status of clients Maintaining Confidentiality of Client’s Proprietary Information.
Merit Quality Certification pvt Ltd has an effective  Complaint Management System so as  to Respond to complaints and apply reasonable efforts to resolve all complaints received from Client
3. Legal and Contractual Matters
Merit Quality Certification has been Registered with Registrar of Companies India and has acceptable Certification activities to fulfill  all legal requirements

 

4       Management of Impartially
The Certification activity of Merit Quality Certification ensures impartiality and conflicts of interest situations are identified and eliminated. Publicly accessible statement on impartiality is available. Merit Quality Certification is bound to adhere to the policy of not Certifying another certifying body and Provide internal audit facilities for its clients. Merit Quality Certification also do not provide any consultancy services on related Management Systems. Merit Quality Certification also do not  outsource Audits to a Management System Consultancy Body and has no links with the activities of an organization that provides Management Systems consultancies. Merit Quality Certification also do not employ any individual who work or has  worked within preceding two year as consultants or acting in managerial capacity is chosen as auditors for audits on the particular clients. An Impartiality Committee has been formed to take necessary action to respond to any threat to its impartiality. The personnel who are  involved  with certification activities are advised to reveal any situation which may lead to conflict of interest. Reference:  Procedure 1/2010
  1. 5.   Liability and Financing
                  MQC has made necessary arrangements to cover all  liabilities and is  free from any financial obligations that may compromise impartiality. Any Risk arising from Certification activities are analyzed and adequate measures are taken. MQC evaluates the finances and sources of income and demonstrates commercial, financial and other pressures do not compromise its impartiality.
Note:  Adequate Capital for smooth conduct of the Certification Body has been made available in MQC Account
   

 

   

6.  Organizational Structure and Top Management

          MQC has documented its Organizational Structure and Line of authority and links with other parts are unambiguously indicated. Top management of  Merit Quality Certification is having the overall authority in policy making and implementation, operation of certification schemes, decisions of certification, performance monitoring, finances, and responsiveness to complaints, contractual arrangements and provision of resources. Laid down rules are available for the appointment of committees that are involved in certification activities.
Reference:  Doc MQC/QM/01
7.   Committee for Safeguarding Impartiality
                    A committee is Appointed by the Top management of Merit Quality Certification and vested with the responsibility of Safeguarding impartiality.  The committee is appointed and involved in actives such as development of policies with regard to impartiality, safeguarding impartiality, providing advice and conduct reviews. The Committee shall be guided by Section 5.2  ie Sections 5.2.1 to Section 5.2.7 of ISO 17021 7.1  The activities of MQC shall not be linked with the activities of any Organization which provides management system consultancy. ISO 9000 QMS activities shall also not be marketed. At no stage MQC shall allow any claim that certification activity with MQC shall be simpler , faster or lesser in case particular individual or consultancy organization is approached. MQC shall strictly be guided with the requirements given in ISO 9001:2008 QMS while taking any certification decision given in Section 41 of this Quality Manual.

 

 

                    The composition, terms of reference, duties, authorities and competence of the members and responsibilities are identified and documented in MQC Procedure 1/2010. The committee is given the rights to make independent actions. Line of authority and links with other parts are indicated.
Reference: Para 18 of Quality manual &  Procedure 1/2010
 
  1. 8.       Resource requirements
                    Adequate resources including the human resources are made available to carry out certification and support activities. A process is available to ensure the competency of Management and Personnel. Sufficient number of competent personnel have been made available by MQC management  to perform the whole range of auditing and certification activities. The personnel are clear about their duties, responsibilities and authorities. MQC has well defined processes  for selection, training, evaluation and authorization of personnel. A process is also available to identify training needs of personnel and access to training is facilitated by MQC. Competent personnel are appointed to take decisions on granting, maintaining renewing, and extending, reducing, suspending or withdrawing certification.  Documented procedure and criteria for monitoring and evaluating all personnel involved in certification process are also available.
                    All external auditors/ technical experts are entered into a written agreement with     the Merit Quality certification  to ensure confidentiality, independence and impartiality.
                    Up-to-date personnel information of all who are involved in certification activities is maintained.  A process is also available for outsourcing certification activities (if any). We have a System for Legally enforceable agreement with the outsourced body (if any).
Merit Quality Certification has well defined  procedure for qualification and for monitoring of all bodies that are outsourced by MQC
 
9.   Information requirements
 
                    MQC provides all information to ensure the transparency of certification activities while maintaining confidentiality. MQC ensures no misleading information are provided to client or market place. Publicly accessible information is available with regard to audit process and certification process for granting, maintaining, extending, renewing, reducing, suspending or withdrawing certification and about the certification activities, types of management system and geographical areas in which it operates. Publicly accessible information on certification granted, suspended or withdrawn. All necessary information is clearly stated in the certification documents. Directory of certified clients is available and accessible to interested parties. A policy governing any mark that the MQC authorizes is available. Clearly laid down conditions are available for use of authorized marks.
                    Legally enforceable agreements and clear policies are available as appropriate to safeguard the confidentiality of
10   Process requirements
 
                    MQC follows all the requirements covered in the ISO/IEC 17021: 2006 / ISO/ IEC Guide 65:1996 for certification activities and ISO 19011:2002 for performing audits.
                    Initial Certification audit is comprised of two stages.
                    Valid period of Certification is three year within that the MQC conducts two surveillance audits.
                    Audits plans are established for each audits to provide the basis for agreement regarding the conduct and schedule of audit activities. The audits plan is sent to and agreed by the clients prior to the audits (Routine audits only). A process is available for the appointment of Audit Team members. A documented procedure is available for determining audit time. Rationale for sampling plan is documented. Tasks given to the audit team are well defined and made know to the client prior to the audit. The Names and background details could be made available to the clients if required. A written report is prepared and made available to the client after each audit. Non conformities found in audits are communicated unambiguously to the clients and such non conformities are closed only after the client takes acceptable corrective actions to eliminate the detected nonconformities. The persons who take decisions on certification are not carrying out the audit concerned. A process for making decision on certification activities is available. The certification process begins only after the receipt of application from the client with all the requirements are provided therein and after an authorized representative is appointed by the client. A desk review on application and other documents is done by a competent person.
                    A process is available for deciding the composition of the audit team.
                    Laid down conditions are available for use and maintenance of certification status.
                    A process is available for re-certification. A process is available for conducting special audits. A documented policy and procedure is available for suspending, withdrawing or reducing scope of certification.A documented process to handle appeals is available. A description on complaint handling process is available. Records regarding audits and of clients are maintained
 
11 . Management System Requirements for Certification Bodies
                    MQC adopts a management system in accordance with the requirements specified in ISO/IEC 17021:2006 / ISO/ IEC Guide 65:1996. The above system includes the following but not limited to
o Processes and procedures needed by the management system are available.
o Top management involvement.
o A quality manual addressing all applicable requirements of ISO/IEC 17021:2006/ ISO/ IEC Guide 65:1996.
o Documents are controlled in accordance with the documented procedure.
o Records are controlled in accordance with the documented procedure.
o Management review is conducted once a year.
o Internal audits are held once a year.
o Corrective actions are taken in accordance with the documented procedure.
o Preventive actions are taken in accordance with the a documented procedure.
12.   Control of Documents
Merit Quality certification Pvt Ltd has established procedures to control documents i.e. both internal and external documents and has created controls needed
To approve the documents for adequacy prior use
To review and update as necessary and reap prove documents
To ensure that changes  and current revision status of documents are identified
To ensure that relevant versions of applicable documents are available at points of use
To ensure that documents remain legible and readily identifiable
To ensure that the documents of external origin are identified and their distribution controlled
To prevent their un intended use of obsolete documents and to apply suitable identification to them if they are retained for any purpose All Documents of the Quality Management System are controlled. A documented procedure  is established to cover the following :
Approval of documents for adequacy by appropriates authority prior to issue. & Review, updating and re-approval of documents by the respective issuing authority.
Master lists (or similar) are established to identify the current revision status of all documents in the quality system.
To ensure that relevant version of documents are available at the points of use i.e. with concerned person, at work place / machine, at area of activity being carried out etc.
To ensure legibility and identifiably of the documents.
Internally and externally generated documents that underpin the Quality system and which require monitoring for revisions and distribution are termed “CONTROLLED” and MR regulates their distribution. A master list of External Origin documents is maintained. (Refer : Master List)
The system also ensures that obsolete documents are removed from all points of issue or use. The removed documents are suitably marked as detailed in procedure.
One copy of superseded / obsolete documents duly identified is retained to maintain specified or required traceability of the documents.
REFERENCE DOCUMENTS:
Master List of Documents
Procedure for Control of Documents 10/2010
 
13  Control of Records
Quality records are established and maintained to provide evidence of conformity to requirements and of the effective operation of the quality management system.
A documented procedure is established, for the Identification, storage, retrieval, protection, retention-period and disposition of all Quality Records. It is ensured that all quality records are legible, readily identifiable and retrievable.
Records required, as evidence of conformance to requirements and for effective operation of Quality Management System are controlled.
REFERENCE DOCUMENTS:
Procedure for Control of Records 11/2010  

 

 

 

 

 

 

 

 

 

 

14    PROCESS FLOW CHART

 

Merit Quality Certification Pvt Ltd

Informal Meetings

 
 

Clarify Goals and formalities for certification process

 
 

Acceptance with discussions

 

 

Document Review of Existing QMS    CAPA

 
 
 

Preliminary Assessment to aid in Audit Planning

 
 
 

Intimating Non Conformances if any

 
 

Certification Audit          CAPA Action

 
 

Intimating Non Conformances if any

 
 

Issue of Certificate

 
 

Annual Surveillance Audits

 
 

Recertification Audit

 
 15    RESPONSIBILITY & AUTHORITY
The Organization Chart indicating the channels of communication of personnel up to the level of Sectional Heads is given in Annex 1. The responsibility and authority of personnel up to sectional heads shown in the organization chart is defined below. A matrix indicating the primary responsibility (accountable for the activity) and coordinating responsibility (coordinates the implementation by providing any information or support required) in respect to all the key processes of the Company. The responsibility and authority is defined in Quality System Procedures pertaining to the respective processes. All the personnel are aware of their responsibility and authority.
 
16      Chief Executive Officer & Partner
He is overall responsible for all the activities of the company. He reports to the partners.
He approves the quality management systems implemented in the company and defines the quality policy and approves the quality objectives.
He defines the responsibility, authority and inter-relation of key personnel in the organization.
He provides resources for the effective operation and improvement of processes in the company and identifies investment needs for future growth.
He chairs the Management Review Committee (MRC), which conducts management review of the quality management systems and approves the decisions taken by MRC.
He is overall responsible for all the activities of the Certification Body. He  approves the Certificate Decisions of quality management systems of Client Organizations based on recommendations made by Accreditation Manager
He defines the responsibility, authority and inter-relation of key personnel in the organization.
He provides resources for the effective operation and improvement of processes
and certification activities of the Certification Body and identifies investment needs for future growth.
He chairs the Certification Review Committee (CRC), which conducts review of the Certifications of Client Organizations and approves the decisions taken by CRC which comprise Accreditation Manager , Business Development Manager and Accounts Manager
Delegation of Authority to Committee or individuals as required to undertake defined authorities
Various Contractual Agreements
 
17      Accounts Manager
He identifies customer requirements and generates new customers.
He is responsible for maintenance of Accounts and budgetary allocations
He Shall liaise with Company Bankers
He identifies the finance requirement of Certification body and arrange for Capital
He is responsible for financial accounting and for ensuring regulatory compliance e.g. preparation and submission of all documents to Sales Tax, P.F., E.S.I.C., etc
He is responsible for maintaining books of account and to prepare quarterly balance sheet.
He is responsible for checking store entries, store stock.
He is responsible for payment of salaries, settlement of bills and to raise Invoices with due approval from competent authorities.
  18 Certification Decisions  & Committee Handling ImpartialityThe final decision for issue of ISO 9001:2008 QMS Certification including the granting, Maintaining, Renewing, Extending, Reducing, Suspending andWithdrawal of Certification rests with   Merit Quality Certification.

The Certificate shall be the property of Merit Quality Certification

and shall be Reviewed from time to time for satisfactory

performance of Client QMS. The management of Merit Quality

Certification understands its responsibility for impartiality and

is committed to Strictly follow the guidelines given in Section 5.2

of IS/ISO/IEC 17021and is capable to handle amicably any threat

to impartiality or conflict of interests. Following members of Merit Quality

Certification shall be responsible for safeguarding Impartiality of

Certification

Mr.  Alok Mohan

Mr   Arvind

Mr   Shukla

 

Charter of Duties of the Committee shall be as follows

  • Ensure MQC Commitment to Impartiality & issue publicly

Accessible Statements that it understands the importance of

impartiality in carrying out QMS activities.

  • The Committee to  effectively manage QMS activities

in case of any conflict of interest

  • To identify, analyze & document the possibilities for conflict
    • of interest arisen from certification activities.
    • In case If any Relationship  create a threat to impartiality

the committee is authorized to document & demonstrate

how to eliminate such threat. The demonstration shall

coverall potential sources of conflict of interests whether

they arise within MQC or from the activities of other persons, CBs or Organizations

  • Whenever any Relation ship provides un acceptable threat

to impartiality then certification shall not be provided.

Ensure that MQC does not provide QMS Certification to any

other Certification Body.

  • Ensure that MQC does not provide QMS Consultancy
  • Ensure that MQC Shall not out source QMS Audits to any

Consultancy Organization.

  • To ensure that MQC does not get into conflict of interest with

Personnel who have provided  Consultancy to any

Organization. Services of such individuals who have

provided consultancy including those who have provided

consultancy shall not be taken within two years following

end of consultancy

  • Ensure that MQC take action to respond to any threats to its

impartiality arising from actions of other persons, CBs or

Organizations.

  • Ensure that all Personnel associated with MQC internally

or externally shall act impartially & shall not allow

commercial, financial or other Pressures to compromise

impartiality.

Reference – Procedure 01/2010

 

19      Admin & PRO He coordinates the functioning of all departments of the company.

He approves tenders before submission and contracts / orders before acceptance

He maintains communication with the customers for execution of orders, collection of payments and for providing services.

He is also appointed as the Management Representative for establishing and maintaining the quality management systems.

He determines the competency needs of personnel, identifies their training needs and organizes training.

He maintains communication with all Clients and Consultants for development of business, execution of orders, collection of payments etc.

He also coordinates the effective handling of customer complaints

Ensuring that the quality system, meeting the requirements of ISO 9001: 2008 is established implemented and maintained.

Reporting on performance of Quality system to Partner (Chief Executive) for its review and improvements and maintaining liaison with external organizations on matters relating to Quality system.

He reports to the top management on the performance of quality systems and promotes awareness of customer requirements throughout the organization

He acts as the member secretary for the MRM and monitors the implementation and effectiveness of the decisions taken by the MRC. He also coordinates the internal quality audits and represents Merit Quality Certification with all external organizations on matters relating to the quality systems.

 

 

 

 

 

 

 

 

 

 

 
     

 

   

20 ORGANIZATION STRUCTURE

MERIT QUALITY CERTIFICATION
 

Chief Executive Alok Mohan

Director Operations                                    Director

Shukla                                                             Arvind Singh

 
 

Accreditation          Scheme Manager            Admin/CRO

          Manager                         Manager
 
 
            Audit Team – Alok Mohan, Arvind, Shukla, Arta Dhal, Simmi              Sharma,Sanjay Bhardwaj  

 

Resources Management
 
21 Provision of resources:
 
The management determines from time to time during MRM and other occasions and provides the resources needed to meet the customer requirements and deliver the required services.
The organization is committed to implement and maintain the quality management system and continually improve its effectiveness.
The management analyses the customer feedback and forms and uses its result for development in the product quality, which results into improving the customer’s satisfaction level.
 
.
22 Human Resources:
 
General:
 
Every person associated and working in the organization is qualified, experienced, skilled, trained and competent enough to perform the activities entrusted on him. The in – house training is also provided to all employees to enhance their competency to perform the work more efficiently.
Reference: Procedure Manual
 
23 Competence, Awareness and Training:
To identify the training needs of employees and ensuring that all employees undergo appropriate induction on job and skill enhancement training. The quality of audit services are built up / engraved at every stage of operation thus giving importance of need to have skilled and competent persons performing the job. The training is conducted within the organization and / or arranged with outside agencies.
M.R. / CEO Identifies the basic competency / criteria required for personnel performing the Auditing job / Ethical Business Development & service quality. MR identifies the nature of training to be given to the individual and accordingly plan the training. Besides this, whenever needed, a session for imparting the requisite knowledge is arranged.
MR / Trainer evaluate the knowledge / effectiveness of the training imparted mainly by asking question / through performance etc. and reviews the results. This also evaluates the competency of the person.
Determination of training requirement depends on the competency analysis as well due to following:
To respond quickly to new developments, new skills and learning requirements.
On the basis of changes in technology, process, system and person.
Effectiveness of training is evaluated and employees training records are reviewed to determine future requirements.
Appropriate records of education, training, skills and experience of the Auditors are maintained.
Reference:  Procedure 16/2010
24 Customer Communication
The management has a well – established system of communication with the customers i.e. telephone, fax, internet, personal visits to customers, correspondence through letters etc. Staff interacts with the customers personally, letters etc. to ensure that:
 
The current information is available.
The enquiries are properly addressed and answered in time and follow – up is made for its maturing. The contracts or orders received are acknowledged / confirmed and in case of any amendments they are discussed and clarified with the customers.
The Customer Feedback is taken from the customers and the feedback is reviewed. Company also tries to get the customer feedback through telephonic discussion and records the same for improvements.
The customer complaints are recorded and promptly attended.
 
REFERENCE:
Customer Satisfaction
Customer Complaint Register
25 Customer Satisfaction:
 
As one of the measurements of the performance of the quality management system, the organization monitors information relating to customer satisfaction as well the perception as to whether the organization has fulfilled the customer requirements. MR is responsible for getting customer feedback through feedback form, which is recorded and discussed in Management Review Meetings, and analyzed to further improve the QMS and enhance the customer satisfaction level.
The analysis based on above highlight the general satisfaction level of the customers’ with respect to the service and organization’s working.
Reference:  Customer Survey
33 Control of Non-Conforming Audit Services:
 
The Organization ensures that Services which does not conform to the requirements are identified and controlled
 
The organization deals with non–conforming services in one or more of the ways as given in following procedure:
Non – conforming Audit services are reviewed
CEO takes the decision to depute qualified Auditors
Non – conforming services are identified, held and prevented from dispatch.
Adequate records are maintained, wherever possible
Whenever nonconforming Audit service is reported, the organization takes appropriate action for correction and / or initiates a preventive action to avoid its recurrence by Providing Training to Auditors.
 
26 Continual Improvement:
 
The organization plans and manages the processes necessary for the continual improvement of the effectiveness of Quality Management System and facilitates the continual improvement of Quality Management System through the use of Quality Policy, Quality Objectives, Audit results, Analysis of data, corrective and preventive actions and Management Review.
 
27 Corrective Action:
MQC has established procedures for identification and management of non conformities in its operations and also takes actions as deemed necessary to eliminate the causes of non conformities in order to prevent their re occurrence. Corrective action initiated is appropriate to the problems encountered. Procedure define requirements for
identifying non conformities
Determine cause of non conformity
Evaluating the need for actions to ensure that non conformities do not      re occur
Determining and implementing in a timely manner, the actions needed
Recording results of actions taken
Reviewing effectiveness of corrective actions
The organization initiates remedial measures prevent recurrence of non conforming Audit Service if any. Corrective actions are appropriate to the effect of non-conformities encountered.
The documented procedure for corrective action details the requirements for:
Reviewing of Audit non-conformities and customer complaints through Committee formed to observe impartiality in certification.
Determining and analyzing of causes of non-conformities relating to product, process and quality system and recording of the result.
Evaluating the need for actions to ensure that non-conformities do not recur.
Determining and implementing the action needed to eliminate the causes for NC.
Recording results of action taken.
The corrective actions taken are reviewed in Management Review Meetings.
28 Preventive Action:
MQC has established procedure for taking preventive action to eliminate the causes of potential non conformities. Preventive action is taken to eliminate causes of potential non conformities and is appropriate to the impact of potential problems. Procedure of preventive action define requirements for identifying potential non conformities, evaluating need for action to prevent re occurrence, determining and implementing action needed, Recording results of actions taken and Reviewing effectiveness of action taken
The organization determines action needed to eliminate the causes of potential non-conformities in order to prevent their occurrence. Preventive actions taken are appropriate to the effect of the potential problems.
The documented procedure for preventive action details requirements for:
 
Determining and analyzing of potential non-conformities based on information from production, processes, product quality reports, concessions, audit reports and customer complaints and their causes.
 
Evaluating the need for action, to prevent occurrence of non-conformities.
 
Determining and implementing preventive action needed.
 
Recording results of action taken.
 
The preventive actions taken are reviewed in Management Review Meetings.
29    Competence of management and personnel
 
Merit Quality Certification has implemented all processes to ensure that personnel have appropriate knowledge relevant to the types of management systems and geographic areas in which they operate.
MQC determine the competence required for each technical area (as relevant for the specific certification scheme), and for each function in the certification activity
And also determine the means for the demonstration of competence prior to carrying out specific functions
 
In determining the competence requirements for its personnel performing certification, MQC always address the functions undertaken by management and administrative personnel in addition to those directly performing audit and certification activities
 
MQC has access to the necessary technical expertise for advice on matters directly relating to certification for technical areas, types of management system and geographic areas in which it operates.  Specialist advice may be obtained externally by Specialists or certification body personnel.
Reference:  Procedure 16/2010
30  Personnel involved in the certification activities
 
MQC has, as part of its own organization, personnel having sufficient competence for managing the type and range of audit programmers and other certification work performed law IS/ISO/IEC 17021: 2006.
 
MQC employs and have access to a sufficient number of auditors, including audit
team leaders and technical experts to cover all of its activities and to handle the volume of audit work
performed.
 
MQC make clear to each. person concerning his duties, responsibilities and
authorities.
 
MQC has   have defined processes for selecting, training, formally authorizing
auditors and for selecting technical experts used in the certification activity. The initial competence evaluation
of an auditor include a demonstration of applicable personal attributes and the ability to apply required
knowledge and skills during audits, as determined by a competent evaluator observing the auditor conducting
an audit-
 
MQC has a process to achieve and demonstrate effective auditing, including
the use of auditors and audit team leaders possessing generic auditing skills and
knowledge, as well as skills and   knowledge appropriate for auditing in specific technical areas.   This process   is   defined in   documented requirements drawn up in accordance with the relevant guidance provided in ISO 19011
 
MQC   ensure that auditors and.   where   needed,   technical   experts are
knowledgeable of its audit processes, certification requirements and other relevant requirements. MQC give its auditors and technical experts, access to an up-to-date set of documented procedures giving audit instructions and all relevant information on the certification activities.
 
MQC use auditors and technical experts only for those certification activities
where they have demonstrated competence.
 
MQC identify training needs and  offer or provide access to specific training
to ensure its auditors, technical experts and other personnel involved in certification activities are competent
for the functions they perform
 
 
The  group  or  individual  that  takes  the decision  on  granting,  maintaining,   renewing,  extending.
reducing, suspending or withdrawing certification shall understand the applicable standard and certification
requirements,   and   shall   have demonstrated competence to evaluate the   audit   processes   and related to recommendations of the audit team.
MQC. ensure the satisfactory performance of all personnel involved in the audit
and   certification   activities.   MQC has documented   procedures   and   criteria   for   monitoring   and
measurement of the performance of all persons involved, based on the frequency of their usage and the level
of risk linked to their activities. In particular, MQC review the competence of its personnel
in the light of their performance in order to identify their training needs
 
The documented monitoring procedures for auditors include a combination of on-site observation,
review of audit reports and feedback from clients or from the market and has defined in documented
requirements drawn up in accordance with the relevant guidance provided in ISO 19011. This monitoring is designed in such a way so as to minimize disturbance to the normal processes of certification, especially from
the client’s viewpoint.
 
 
 
MQC periodically observe the performance of each auditor on-site. The        
frequency of on-site observations is based on need determined from all monitoring information available
Reference:  Procedure 18/2010
31 Use of individual external auditors and external technical experts
 
MQC empanels    external auditors   and   external technical experts and get   written
Agreement signed by which they commit themselves to comply with applicable policies and procedures as defined by MQC. The agreement shall address aspects relating to confidentiality and to independence
from commercial and other interests, and l require the external auditors and external technical experts to comply IS/ISO/IEC 17021: 2006
 
32 Personnel records
MQC maintain up-to-date personnel records, including relevant qualifications, training, experience, affiliations, professional status, competence and any relevant consultancy services that may have been provided. This includes management and administrative personnel in addition to those performing
certification activities.
33 Outsourcing
 
MQC has a process in which it describes the conditions under which outsourcing (which is subcontracting to another organization to provide part of the certification activities on
behalf of the certification body) may take place. MQC has a legally enforceable agreement covering the arrangements, including confidentiality and conflict of interests, with each body that provides outsourced services.
 
NOTE 1      This car. include outsourcing to other certification bodies. Use of auditors and technical experts under contract is addressed in 7.3.                                                                                                             NOTE 2       For the purposes of this International Standard, the terms outsourcing” and subcontracting” are considered to be synonyms
 
Decisions for granting, maintaining, renewing, extending, reducing, suspending or withdrawing certification shall not be outsourced.
 
a)  MQC takes responsibility for all activities outsourced to another body.
b)  MQC ensure that the body that provides outsourced services, and the individuals that it uses, conform to requirements of MQC and also to the applicable
provisions of this International Standard, j,   including competence, impartiality and confidentiality, and
c)   MQC ensure that the body that provides outsourced services, and the individuals that it uses, is not  involved, either directly or through any other employer, with an organization to be audited, in such a way that impartiality could be compromised.
 
MQC has documented procedures for the qualification and monitoring of all bodies that provide outsourced services used for certification activities, and l ensure that records of the competence of auditors and technical experts are maintained.
34    Publicly accessible information
 
MQC   maintain   and   make publicly accessible,   or   provide   upon request,
information describing its audit processes and certification processes for granting, maintaining, extending. J        renewing, reducing, suspending or withdrawing certification, and about the certification activities, types of management systems arid geographical areas in which it operates
 
Information provided by MQC to any client or to the marketplace, including advertising, shall be accurate and not misleading.
 
Note: MQC LOGO   mark shall not be used on a product or product packaging seen by the consumer or in any other way that may be interpreted as denoting product conformity.
 
MQC do not permit its marks to be applied to laboratory test, calibration or inspection reports, as such reports are deemed to be products in this context.
 
MQC require that the client organization
a)    conforms to the requirements of The certification body when making reference to its certification status in communication media such as the internet, brochures or advertising, or other documents,
b)    does not make or permit any misleading statement regarding its certification,
c)    does not use or permit the use of a certification document or any part thereof in a misleading manner,
d)    upon suspension or withdrawal of its certification, discontinues its use of all advertising matter that contains a reference to certification, as directed by MQC,
e)    amends all advertising matter when the scope of certification has been reduced,
f)     does not allow reference to its management system certification to be used in such a way as to imply that the certification body certifies a product (including service) or process,
g)    does not imply that the certification applies to activities that are outside the scope of certification, and
h)    does not use its certification in such a manner that would bring MQC and/or certification system into disrepute and lose public trust.
MQC exercise proper control of ownership and take action to deal with incorrect references to certification status or misleading use of certification documents, marks or audit reports.
NOTE         Such action could include requests for correction and corrective action, suspension, withdrawal of certification,
publication of the transgression and, if necessary, legal action.
 
35 Confidentiality
 
MQC  through legally enforceable agreements, have a policy and arrangements to safeguard the confidentiality of the information obtained or created during the performance of certification activities at all levels of its structure, including committees and external bodies or individuals acting on its behalf.
 
MQC inform the clients, in advance, of the information it intends to place in the public domain. All other information, except for information that is made publicly accessible by the client, shall be considered confidential.
 
Except as required in this International Standard, information about a particular client -or individual shall not be disclosed to a third party without the written consent of the client or individual concerned. Where MQC is required by law to release confidential information to a third party, the client or individual concerned shall, unless regulated by law. be notified m advance of the information provided
 
Information about the client from sources other than the client (e.g. complainant) shall be treated as confidential, consistent with MQC policy
 
Personnel, including any committee members, contractors, personnel of external bodies or individuals
 
MQC shall have available and use equipment and facilities that ensure the secure handling of confidential information (e.g. documents, records).
 
When confidential information is made available to other bodies (e.g. accreditation body, agreement group of a peer assessment scheme), MQC inform its client of this action.
 
36 Information exchange between a certification body and its clients
 
Information on the certification activity and requirements
MQC l provides and updates clients on the following:
a)    a detailed description of the initial and continuing certification activity, including the application, initial audits, surveillance audits, and the process for granting, maintaining, reducing, extending, suspending, withdrawing certification and recertification;
b)  The normative requirements for certification;
c) Information about the fees for application, initial certification and continuing certification,
d)   The certification body’s requirements for prospective clients
1)   To comply with certification requirements,
2)   To make all necessary arrangements for the conduct of the audits, including provision for examining documentation and the access to all processes and areas, records and personnel for the purposes of initial certification, surveillance, recertification and resolution of complaints, and
3)  To make provisions, where applicable, to accommodate the presence of observers (e.g. accreditation auditors or trainee auditors),
e)   Documents describing the rights and duties of certified clients, including requirements, when making reference to its certification in communication of any kind in line with the requirements in 8 4;
f)     Information on procedures for handling complaints and appeals.
Notice of changes by a certification body
MQC l give its certified clients due notice of any” changes to its requirements for certification. MQC verify that each certified client complies with the new requirements
NOTE          Contractual arrangements with certified clients could be necessary to ensure implementation ct requirements.
 
 
37 Notice of changes by a client
MQC has legally enforceable arrangements to ensure that the certified client inform the certification body, without delay, of matters that may affect the capability of the management system to continue to fulfill l the requirements of the standard used for certification. These include, for example. changes relating to
a)       the legal, commercial, organizational status or ownership.
b)       organization and management (e g. key managerial, decision-making or technical staff).
c)       contact address and sites.
d)    scope of operations under the certified management system, and
e)    major changes to the management system and processes.
 
NOTE A model of license agreement for the use of certification, including the aspects related to a notice of changes.
38    General requirements
 
The audit programme include a two-stage initial audit, surveillance audits in the first and second years, and a recertification audit in the third year prior to expiration of certification. The three-year certification cycle begins with the certification or recertification decision. The determination of the audit programme and any subsequent adjustments shall consider the size of the client organization, the scope and complexity of its management system, products and processes as well as demonstrated level of management system effectiveness and the results of any previous audits Where a certification body is taking account of certification or other audits already granted to the client, it shall collect sufficient, verifiable information lo justify and record any adjustments to the audit programme.
MQC ensure that an audit plan is established for each audit to provide the basis for agreement regarding the conduct and scheduling of the audit activities. This audit plan is based on documented requirements of the certification body, drawn up in accordance with the relevant guidance provided in ISO 19011.
 
MQC has a process for selecting and appointing the audit team, including the audit team leader, taking into account the competence needed to achieve the objectives of the audit The process shall be based on documented requirements, drawn up in accordance with the relevant guidance provided
 
MQC has  documented procedures for determining audit time, and for each client MQC  determine the lime needed to plan and accomplish a complete and effective audit of the client’s management system. The audit time determined by the certification body, and the justification for the determination, shall be recorded. In determining the audit time, MQC consider, among other things, the following aspects’
a)       the requirements of the relevant management system standard;
b)       size and complexity;
c)       technological and regulatory context;
d)       any outsourcing of any activities included in the scope of the management system;
e)       the results of any prior audits;
0        number of sites and multi-site considerations
 
Where multi-site sampling is utilized for the audit of a client’s management system covering the same activity in various locations, MQC develop a sampling programme to ensure proper audit of the management system. The rationale for the sampling plan is documented for each client
 
The tasks given to the audit team is defined and shall be made known to the client organization. and shall require the audit team
a)    to examine and verify the structure, policies, processes, procedures, records and related documents of the client organization relevant to the management system,
b)    to determine that these meet all the requirements relevant to the intended scope of certification,
c)    to determine that the processes and procedures are established, implemented and maintained effectively,
to provide’ a basis for confidence in the client’s management system, and       –
d)    to communicate to the client, for its action, any inconsistencies between the client’s policy, objectives and targets (consistent with the expectations in the relevant management system standard or other normative document) and the results.
 
MQC provide the name of and, when requested, make available background information on each member of the audit learn, with sufficient time for the client organization to object to the appointment of any particular auditor or technical expert and for MQC is to reconstitute the team in response to any valid objection.
 
The audit plan shall be communicated and the dates of the audit shall be agreed upon, in advance, with the client organization.
 
MQC has a process for conducting on-site audits defined in documented requirements drawn up in accordance with the relevant guidance provided in I SO 1 901
 
MQC l provides a written report for each audit   The report is based on
relevant guidance provided in ISO 19011. The audit team identifies opportunities for improvement but shall   .
not recommend specific solutions. Ownership of the audit report shall be maintained by the certification body.
MQC require the client to analyze the cause and describe the specific correction and corrective actions taken, or planned to be taken, to eliminate detected nonconformities, within defined time.
 
MQC review the corrections and corrective actions submitted by the client to
determine if these are acceptable.
 
The audited organization shall be informed if an additional full audit, an additional limited audit, or
documented evidence {lo be confirmed during future surveillance audits) will be needed to verify effective
correction and corrective actions.
 
MQC ensure that the persons or committees that make the certification or
recertification decisions are different from those who carried out the audits.
 
MQC confirm, prior to making a decision, that
a)    the (information provided by the audit team is sufficient with respect to the certification requirements and
the scope for certification;
b)    it has reviewed, accepted and verified the effectiveness of correction and corrective actions, for all
nonconformities that represent
1)     failure to fulfill one or more requirements of the management system standard, or
2}    a situation that raises significant doubt about the ability of the client’s management system to achieve
its intended outputs;
 
c)    it  has  reviewed  and  accepted  the  client’s  planned  correction   and   corrective  action,   for  any  other
nonconformities.
39 Initial audit and certification
Reference:  Procedure 12/2010
Application
MQC require an authorized representative of the applicant organization to provide the necessary information to enable it to establish the following:
a)    the desired scope of the certification;
b)    the general features of the applicant organization, including its name and the address (es) of its physical location(s), significant aspects of its process and operations, and any relevant legal obligations;
c) general information, relevant for the field of certification applied for, concerning the applicant organization, such as its activities, human and technical resources, functions and relationship in a larger corporation, it any;
d)   information concerning all outsourced processes used by the organization that will affect conformity lo requirements;
e)    the standards or other requirements for which the applicant organization is seeking certification;
f)     information concerning the use of consultancy relating lo the management system.
Application review    .                                                                                      .
Before proceeding with the audit, MQCl conduct a review of the application
and supplementary information for certification to ensure that
a)    the information about the applicant organization and its management system is sufficient for the conduct of the audit;
b) the requirements for certification are clearly defined and documented, and have been provided to the applicant organization;
 
c)    any known difference in understanding between MQC the applicant organization is resolved;
d)    MQC has the competence and ability to perform the certification activity.
4      e)    the scope of certification sought, the location(s) of the applicant organization’s operations, time required
to complete audits and any other points influencing the certification  activity  are taken  into account
(language, safety conditions, threats lo impartiality, etc.);

.f)    records of the justification for the decision to undertake the audit are maintained.
 
Based on this review, MQC l determines the competences it needs to include in its audit team and for the certification decision.
 
The audit team shall be appointed and composed of auditors (and technical experts, as necessary) who, between them, have the totality of the competences identified by MQC as set out in.
 
for the certification of the applicant organization The selection of the team shall be performed with reference to the designations to competence of auditors and technical experts made under 7 2.5, and may include the use of both internal and external human resources.
 
The individual(s) who will be conducting the certification decision shall be appointed to ensure
appropriate competence is available (see 7.2.9 and 9 2.2 2)
 
Initial certification audit
The initial certification audit of a management system shall be conducted in two stages: stage 1 and stage 2.                      -^
 
Stage 1 audit
 
The stage 1 audit shall be performed
a)    to audit the client’s management system documentation;
b) to evaluate the client’s location and site-specific conditions and to undertake discussions with the client’s
personnel to determine the preparedness for the stage 2 audit;
c)   to review the client’s status and understanding regarding requirements of the standard, in particular with
respect to the identification of key performance or significant aspects,   processes, objectives and
operation of the management system;
(d)    to collect  necessary information  regarding the  scope  of  the  management  system,  processes  and
location(s) of the client,  and related statutory and regulatory aspects and compliance (e.g.  quality,
environmental, legal aspects of the client’s operation, associated risks, etc.);
(e)    to review the allocation of resources for stage 2 audit and agree with the client as the details of the
stage 2 audits;
 
(f)     to provide a focus for planning the stage 2 audit by gaining a sufficient understanding of the client’s
management system and site operations in the context of possible significant aspects;
(g)    to evaluate if (he internal audits and management review are being planned and performed, and that the        
level of implementation of the management system substantiates that the client is ready for the stage 2

audit.
For most management systems, it is recommended that at least part of the stage 1 audit be earned out at the     .
Client premises in order to achieve the objectives stated above
Stage 1
audit   findings   shall   be   documented   and   communicated   to   the   client,   including identification of any areas of concern that could be classified as nonconformity during the
 
Stage 2 audit
 
In determining the interval between stage 1 and stage 2 audits, consideration shall be given lo the needs of the client to resolve areas of concern identified during the stage 1 audit. MQC may also need to revise its arrangements for stage 2
 
Stage 2 audit
The purpose of the stage 2 audit is to evaluate the implementation, including effectiveness, of the client’s
management system. The stage 2 audit shall take place at the site(s) of the client. It shall include at least the
following:
 
information and evidence about conformity to all requirements of the applicable management system
standard or other normative document;
b)     performance monitoring, measuring, reporting and reviewing against key performance objectives and
targets (consistent with the expectations   in the   applicable   management   system   standard   or other
normative document);
c)       the client’s management system and performance as regards legal compliance,
d)       Operational control of the client’s processes;
e)       internal auditing and management review;
f)     management responsibility for the client’s policies;
g)    links between the normative requirements, policy, performance objectives and targets (consistent with the expectations in the applicable management system standard or other normative document), any applicable legal requirements, responsibilities, competence of personnel, operations, procedures, performance data and internal audit findings and conclusions
Initial certification audit conclusions
The audit team shall analyze all information and audit evidence gathered during the stage 1 and stage 2 audits lo review the audit findings and agree on the audit conclusions-
 
Information for granting initial certification
 
The information provided by the audit team to MQC the certification decision shall include, as a minimum.
a)    the audit reports.
b)   comments on the nonconformities and, where applicable, the correction and corrective actions taken by the client,
c)    confirmation of the information provided to MQC used in the application review (see 922) and
d)    a recommendation whether or not to grant certification, together with any conditions or observations.
MQC shall make the certification decision on the basis of an evaluation of the audit findings and conclusions and any other relevant information (e.g. public information, comments on the audit report from the client).
 
 
40 Surveillance activities
General
 
MQC has developed its surveillance activities so that representative areas and functions covered by the scope of the management system are monitored on a regular basis, and take into account changes to its certified client and its management system.
 
Surveillance activities include on-site audits assessing (he certified client’s management system’s fulfillment of specified requirements with respect lo the standard to which the certification is granted Other surveillance activities may include
a)       enquiries from MQC to the certified client on aspects of certification,
b)       reviewing any client’s statements with respect to its operations (e.g. promotional material, website),
c)       requests to the client to provide documents and records (on paper or electronic media), and
d)       other means of monitoring the certified client’s performance.
 
Surveillance audit
 
Surveillance audits are on-site audits, but are not necessarily full system audits, and shall be planned together with the other surveillance activities so that MQC can maintain confidence that the certified management system continues to fulfill requirements between recertification audits. The surveillance audit programme shall include, at least
a)       internal audits and management review,
b)       a review of actions taken on nonconformities identified during the previous audit,
c)       treatment of complaints,
d)       effectiveness of the management system with regard to achieving the certified client’s objectives,
e)       progress of planned activities aimed at continual improvement.
f)       continuing operational control.
g)       review of any changes, and
h)       use of marks and/or any other reference to certification.
 
41
Surveillance audits shall be conducted at least once a year. The date of the first surveillance audit following initial certification shall not be more than 12 months from the last day of the stage 2 audit
Maintaining certification
MQC maintain certification based on demonstration that the client continues to satisfy the requirements of the management system standard. It may maintain a client’s certification based on a positive conclusion by the audit team leader without further independent review, provided that
a)    for any nonconformity or other situation that may lead to suspension or withdrawal of certification, MQC has a system that requires the audit team leader to report to MQC,  the need to initiate a review by appropriately competent personnel (see 7.2.9), different from those who carried out the audit, to determine whether certification can be maintained, and
b)    competent personnel of MQC monitor its surveillance activities, including monitoring the reporting by its auditors, to confirm that the certification activity are operating effectively.
 
42 Recertification
 
Recertification audit planning
 
A recertification audit shall be planned and conducted to evaluate the continued fulfillment of al! of the requirements of the relevant management system standard or
other normative document. The purpose of the recertification audit is to confirm the continued conformity and effectiveness of the management system as a whole, and its continued relevance and applicability for the scope of certification.
The recertification audit shall consider the performance of the management system over the period of certification, and include the review of previous surveillance audit reports.
 
 
Recertification audit activities may need to have a stage 1 audit in situations where there have been significant changes to the management system, the client, or the context in which the management system is operating (e.g. changes to legislation).
 
in the case of multiple sites or certification to multiple management system standards being provided by the certification body, the planning for the audit shall ensure adequate on-site audit coverage to provide confidence in the certification
Recertification audit
 
The recertification audit includes an on-site audit that addresses the following:
a)    the effectiveness of the management system in its entirety in the light of internal and external changes and its continued relevance and applicability lo the scope of certification;
b)  demonstrated commitment to maintain the effectiveness and improvement of the management system in order to enhance overall performance;
 
c)    whether the  operation  of the  certified  management  system  contributes  to  the  achievement of the organization’s policy and objectives.
 
When, during a recertification audit, instances of nonconformity or lack of evidence of conformity are identified, MQC define time limits for correction and corrective actions to be I    implemented prior to the expiration of certification.
 
 
Information for granting recertification MQC  make decisions on renewing certification based on the results of the recertification  audit, as well as the results of the review of the system over the period of certification and complaints received   from users of certification.Reference:  Procedure 18/2010
43 Special audits
 
Extensions to scope
 
MQC, in response to an application for extension to the scope of a certification already granted, undertake a review of the application and determine any audit activities necessary to decide whether    or not the extension may be granted This may be conducted in conjunction with a surveillance audit
 
44 Short-notice audits
It may be necessary for MQC to conduct audits of certified clients at short notice lo investigate or in response lo changes or as follow up on suspended such cases
a)    MQC shall describe and make known in advance to the certified clients the conditions under which these short notice visits are to be conducted, and
b)    MQC shall exercise additional care in the assignment of the audit learn because of the lack of opportunity for the client to object to audit team members
 
Suspending, withdrawing or reducing the scope of certification
 
MQC shall have a policy and documented procedure(s) for suspension, withdrawal, reduction of the scope of certification, and shall specify the subsequent actions by the certification body
 
MQC shall suspend certification in cases when, for example.
the  client’s  certified   management   system   has   persistently   or   seriously   tailed   to   meet   certification requirements, including requirements for the effectiveness of the management system, the certified client does not allow surveillance or recertification audits to be conducted at (he required frequencies, or the certified client has voluntarily requested a suspension.
 
Under suspension, the client’s management system certification is temporarily invalid- MQC shall have enforceable arrangements with Its clients to ensure that in case of suspension the client refrains from further promotion of its certification. MQC shall make the suspended status of the certification publicly accessible and shall take any other measures it deems appropriate.
Failure to resolve the issues that has resulted in the suspension in a time established by MQC shall result in withdrawal or reduction of the scope of certification.
NOTE         In most cases the suspension shall not exceed 6 months
 
MQC shall reduce the client’s scope of certification to exclude the parts not meeting
the requirements, when the client has persistently or seriously failed to meet the certification requirements for
those parts of the scope of certification. Any such reduction shall be in line with the requirements of the standard used for certification.
MQC shall have enforceable arrangements with the certified client concerning conditions of withdrawal  ensuring upon notice of withdrawal of certification the  client discontinues its use of all advertising matter that contains any reference to a certified status.
Upon request by any party, MQC shall correctly state the status of certification of a client’s management system as being suspended, withdrawn or reduced.
Appeals
 
MQC has a documented process to receive, evaluate and make decisions on appeals.
A description of the appeals-handling process shall be publicly accessible
MQC shall be responsible for all decisions at all- levels of the appeals-handling process. MQC shall ensure that the persons engaged in the appeals-handling process are different from those who carried out the audits and made the certification decisions.
Submission, investigation and decision on appeals shall not result in any discriminatory actions against the appellant.
The appeals-handling process shall include at least the following elements and methods’
a)    an outline of the process for receiving, validating and investigating the appeal, and for deciding what actions are to be taken in response to it, taking into account the results of previous similar appeals;
b)    tracking and recording appeals, including actions undertaken to resolve them;
c)    ensuring that any appropriate correction and corrective action are taken.
 
MQC shall acknowledge receipt of the appeal and shall provide the appellant with progress reports and the outcome.
 
The decision to be communicated to the appellant shall be made by, or reviewed and approved by, individual(s) not previously involved in the subject of the appeal
 
MQC shall give formal notice to the appellant of the end of the appeals-handling process
Complaints
A description of the complaints-handling process shall be publicly accessible.
 
Upon receipt of a complaint, MQC shall confirm whether the complaint relates to certification activities that it is responsible for and, if so, shall deal with it If the complaint relates to a certified client, then examination of the complaint shall consider the effectiveness of the certified management system.
Any complaint about a certified client shall also be referred by MQC to the certified client in question at an appropriate time,
MQC shall have a documented process to receive, evaluate and make decisions on complaints. This process shall be subject to requirements for confidentiality, as it relates to the complainant 1 and to the subject of the complaint,
The complaints-handling process  includes at least the following elements and methods:
a)    an outline of the process for receiving, validating, investigating the complaint, and for deciding what
actions are to be taken in response to it;
b)    tracking and recording complaints, including actions undertaken in response to them
c)    ensuring that any appropriate correction and corrective action are taken.
 
Note – ISO 10002 provides guidance for complaints handling
 
MQC after receiving the complaint shall be responsible for gathering and verifying all
necessary information to validate the complaint.
Whenever possible, MQC shall acknowledge receipt of the complaint, and shall provide the complainant with progress reports and the outcome.
 
The decision to be communicated to the complainant shall be made by, or reviewed and approved by,
individual(s) not previously involved in the subject of the complaint.
Whenever possible, MQC shall give formal notice of the end of the complaints handling process to the complainant.
 
MQC shall determine, together with the client and the complainant, whether and if so
To what extent. the subject of the complaint and its resolution shall be made public.
Records of applicants and clients
MQC shall maintain records on the audit and other certification activities for all clients, • including all organizations that submitted applications, and all organizations audited, certified,   or with
certification suspended or withdrawn t
Records on certified clients shall include the following: k
Application information and initial, surveillance and recertification audit reports;
Certification agreement;
Justification of the methodology used for sampling;
Justification for auditor time determination (see 9 1.4); I
Verification of correction and corrective actions; t
Records of complaints and appeals, and any subsequent correction or corrective actions;
 
g)   Committee Deliberations and decisions, if applicable,
h)    Documentation of the certification decisions;
i)     certification documents, including the scope of certification with respect to product, process or service, as applicable;
j)     related records necessary to establish the credibility of the certification, such as evidence of the competence of auditors and technical experts to select sites in the context of multi-site assessment.
 
NOTE – Methodology of sampling includes the sampling employed to assess the specific management system and/or                      ^
to select sites in the context of multi-site assessment.
MQC shall keep the records on applicants and clients secure to ensure that the
information is kept confidential. Records shall be transported, transmitted or transferred in a way that ensures that confidentiality is maintained.
 
MQC shall have a documented policy and documented procedures on the retention of
records1. Records shall be retained for the duration of the current cycle plus one full certification cycle.
 
NOTE         In some jurisdictions, the law stipulates that records need to be maintained for a longer tune period
40.0 Management system requirements for certification bodies
Options
 
MQC has established and maintained a management system that is capable of supporting and demonstrating the consistent achievement of the requirements of this International Standard.  
Control of documents    Reference:  Procedure 10/2010
 
MQC has established procedures to control the documents (internal and external) (hat relate to the fulfillment of this International Standard. The procedures shall define the controls needed
a)       to approve documents for adequacy prior to issue.
b)       to review and update as necessary and re-approve documents.
c)       to ensure that changes and the current revision status of documents are identified,
d)       to ensure that relevant versions of applicable documents are available at points of use,
e)       to ensure that documents remain legible and readily identifiable.
0        to ensure that documents of external origin are identified and their distribution controlled, and
g)     to prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose
41: MQC Shall provide certification documents to it’s clients by appropriate means. Under no circumstances the Effective Date of Certification Document shall be before the date of certification decision. All the Certification documents shall identify with following requirementsA)- Name & Geographic Location of Each Client,  whose ISO 9000 QMS has been certified shall be  indicated in the Certification document along with its Scope of the Certification activity. (In case of Multi Site Organization Location of Headquarters & all Sites along with Scope for multi Site activities)B) Dates of Granting, Extending & Renewing Certification shall be recorded in Certification Documents.

C) Date if validity of Certificate/ Recertification date shall be recorded in Recertification cycle of the certification document.

D) A unique identification code shall allocated to each client

E) All Standard Audit Documents shall contain Issue No, Revision Status used for the Audit of certified client.

F) The Certification Document shall clearly define the certification activity ie the Scope of Product or Process as applicable at each site.

G) The Client may use MQC Logo & other accreditation marks on letter heads, Visiting cards etc. Under no circumstances, Clients are permitted to use  MQC or Accreditation logo on Products or used in a way that leaves misleading or ambiguous information

H) The Certification Document shall contain all information required as per the requirements of ISO 9001: 2008 Quality Management System

I) Whenever any Revised Certification Document is issued, the Revision Status of the document shall be clearly indicated on the Document.             

 

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