Procedure MQC/SP/014

CONTINUAL IMPROVEMENT, CORRECTIVE AND PREVENTIVE ACTION

 

1.PURPOSE AND SCOPE:    a) Montioring of performance of various processes

b)Establishing procedure for corrective and

preventive action

 

 

 

2. RESPONSIBILITY AND AUTHORITY:

MR has the overall responsibility for the monitoring of processes.

 

 

3.  PROCEDURE

 

3.1 The performance indicators have been established for all the management processes and need to be monitored on monthly basis. The trends of performance indicators (described in the interaction of the processes) are prepared by respective HODs and submitted to MR for suitable corrective and preventive actions and for management review meeting.

 

3.2 The perforamce of the organisation is compiled in the management information system (MIS) reports and is circulated.

 

3.3 Product and process related nonconformities / areas for corrective action/areas for preventive actions are identified through following sources

  • Nonconforming product reports –The nonconforming products reports are reviewed every month for suitable corrective and preventive action.
  • Feedback from employees- Any feedback given through suggestion scheme or otherwise is suitably reviewed by the concerned HOD.
  • Customer complaints.- The customer complaints are received and a letter of thanks is sent to the complainant immediately by the unit head.
  • Internal audit findings.
  • Comments from external organisations.
  • Customer feedback- periodical feedback(once in a year) is taken from the customer and any areas for improvement.
  • Management review – The performance indicators of all the processes are reviewed in the management review meeting. Any negative deviation can be taken for suitable preventive action

 

3.4       After identification following methodology is followed.

 

Step 1          :       Define the problem/potential problem

Step 2          :       Formulate the team if required

Step 3          :       Take immediate or containment action, if required

Step 4          :       Identify the root cause/most probable reason

Step 5          :       Define suitable and appropriate corrective/preventive action to

permanently solve the problem.

Step 6          :       Verify the effectiveness of permanent corrective/preventive action

Step 7          :       The results of investigations are recorded in the CAPA report.

 

3.5       The corrective and preventive action are recorded in CAPA format (………………….)

The copies of CAPA taken are circulated to all HODs and should be available online to all for reference

 

4.         Reference

  1. Records
 

S.No.

Name of Record

Location

Retention Period

 
  1 Capa records

MR

3 Years

 
  2. Performance records

MR

3 years

 
  3. MIS records

MR

3 years

 
  Prepared by Approved by Issued by

Signature      
Designation      

 

 

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