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Written by admin on April 26, 2014. Posted in





Truth is not necessarily the truth, it is just someone’s version of it.

There are two sides to every coin, and there are more then one truths to each story and the absence of truth as well. Both truths are 100% correct. Neither are false. The point of view depends on the person holding the view. The diverse way that we look at the world gives things, ideas and values a different perspective and worth.It is emphasised, that the truth value of statements depend entirely on the state of the universe at the time when they are uttered. They may be “absolutely” true or false, but only at a given time/place. However, there are also kinds of statements whose truth values do not depend on the particular state of the universe at the time they are uttered. That is to say, they are either true/false for all possible states of the universe. True statements of this sort are called “self-evident truths” because the converse is inconceivable/unimaginable.

Truth marches along long fields of winding shadows out of an abyss the cursed black hole. Truth is a shower of raining stars hailing down from the heavens it covers the earth makes is gold. Truth is more desirable then many white diamonds it is the thing we search for a thing we prize the thing we hold~mohanalok

Truth & Reality Truth becomes a lie only when you look at in just one angle that is you concentrate on one aspect and exaggerate its importance. When you look at it from  all aspects it becomes truth.Truth is just the Truth. How you view it, is what makes the difference from the point of the perspective. Truth is not partisan. Truth is within us…meditate and realize
Truth sometimes hurt other people, as it could be something they don’t want to hear.People may judge you for the truth and it would just be easier to tell a lie. lies can hurt too though. you cant live a lie forever and when people find out you’ve been lying to them its never good. you end up making things more complicated than if you had just told the truth in the first place. Truth is dynamic and subjective, truth is like quick silver. So if you capture truth and feel glad , you would never realise what you possess in not the ultimate truth. I think truth is more of a perception than reality. True or False is dependent on our perception of reality, which is distorted by our internal need to enjoy our selves. All of our senses function in order to serve our selfish desires Why do people perceive particular things differently? It is all in relation to what they want, which is truly our essence as human beings; selfish desire. To know truth, we have to exit our subjective projection of reality, and enter a field of forces that compose our matterTruth and reality are not too different from each other. Truth and reality are whatever a person believes them to be. A truth for you may not be a truth for me; a truth is based on opinion based on that persons individual evidence and interpretation of that evidence. My truth of a certain thing can be very different from the truth of that same thing for the man in the apartment next to mine. Everything we see or hear comes through our personal filter of experience, assumptions, and even physical position and is believed to be true by the observer and is the ‘truth’ of the thing observed.A reality is based on an individual’s own experience. My realities, may be quite different from your reality.. We both have different lifetime experiences, access to information, and individual interests., your reality or some other person’s  reality may not necessarily be the same as mine. Truth is a  fact that has been verified while Reality is our  experiences that determine how things appear to us
Truth is independent of our beliefs while Reality is the state of things as they actually exist, rather than as they may appear or may be thought to be. In its widest definition, Reality includes everything that is and has being, whether or not it is observable or comprehensible. The intensity of pain or pleasure or an intensity to understand spurs one to seek the Truth. Truth & Confidence are the roots of happiness.When  Seeking reaches at the peak, The Truth shines. During this seeking, you may meet many persons, refer books and so on till you see the Truth. Seeking takes you to your destination. Truth sets you free, so any bonding even with any other individual will be a barrier. The real truth is within you, and when you meditate you will find its all within you and no where out. All true people rejoice in repentance, mercy, and justice

Awareness of  Reality  & Truth: we see that in all our perceptions we have two types of awareness. First is the awareness of reality and second is the awareness of the object associated with reality. The reason such a distinction can be drawn is because while the awareness of objects keep on changing, the awareness of reality remains constant. When we  gain an insight into the Truth   through open mindedness and knowledge. The Truth is out there we just have to have your eyes opened to see it.Faith, Forgiveness and compassion  are  true paths which will lead us to truth. Serving others, Simplicity and Sincerity are advised to seekers of truth.

There are many ways to understand truth. Whether or not you find peace in it, depends on whether you’ve found a viewpoint that resonates with you. No religion is closest to truth. only spirituality is closest to truth. God is one, but there are many ways to reach him.
All religions contain rules, hopes, prayers, etc etc. It’s up to each of us to conduct our own search for truth: to think, feel, learn, experience, to find our own paths, and to find peace within ourselves. There is no distinction, in so far as I can see..

Alok Mohan


A Truth of Partition 1947 By Alok Mohan

Written by admin on April 15, 2014. Posted in

 A Truth of Partition 1947 By Alok Mohan





“We owe a lot to the Indians, who taught us how to count, without which no worthwhile scientific discovery could have been made”

By Albert Einstein, American scientist

India is, the cradle of the human race, the birthplace of human speech, the mother of history, the grandmother of legend, and the great grand mother of tradition. our most valuable and most instructive materials in the history of man are treasured up in India only.” By Mark Twain, an american  author

According to historians, the origin of Hinduism dates back to 5,000 or more years. The word “Hindu” is derived from the name of River Indus, which flows through northern India. In ancient times the river was called the ‘Sindhu’, but the Persians who migrated to India called the river ‘Hindu’, the land ‘Hindustan’ and its inhabitants ‘Hindus’.

Thus the religion followed by the Hindus came to be known as ‘Hinduism’. It was earlier believed that the basic tenets of Hinduism were brought to India by the Aryans who invaded the Indus Valley Civilization and settled along the banks of the Indus river about 2000 BC. However, this theory has now been proved to be a flawed one and is considered nothing more than a myth.

India is a Land of Legends and Brave soldiers. Indian History We find great kings from different communities,, Like Shivaji.  Baji Rao Peshwa from Marathas,, Guru Govind Singh from Sikh, Prithvi Raj Chauhan, Maha Rana Pratap from  Rajputs / Kshatriyas etc etc. 

During mid.18th century The British snatched power from several  hindu kingdoms  and became the ruler of the country. Before colonisation of India, there were several small & big kingdoms ruled by Hindu & Muslim kings…

The British was cunning enough to exploit the situation and adopted ‘divide and rule’ policy. Indian National Congress was formed during1885. British always feared was  Hindu-Muslim unity,  which was evident from 1857 uprising when almost equal numbers of Hindu’s and Muslims fought the British and were martyrs in the uprising.

The British initiatives to create a divide commenced since early 19th Century. The first partition was division of Bengal in 1905 into Muslim – East Bengal and Hindu – West Bengal and surprisingly the first meeting of imperial legislative council with separate electoral seats for Hindu’s and Muslims also took place in 1911 in Calcutta.

Since 1935 Congress and Muslim League tried to resolve the issue on the number of electoral seats for Muslim’s in Muslim majority areas in independent India the Congress felt that the Muslim League was asking for more and seeds of partition were sown. The appointment of Cyril Radcliffe during early 19thcentury was a conspiracy of the Muslim League,  who put pressure on Nehru (via Mountbatten couple) to accept him. Radcliffe never visited India before and when he drew his line. He did every sort of injustice possible to Hindus and Sikhs under pressure from Muslim League. All lawyers by trade, Radcliffe and the other commissioners had  no specialized knowledge, needed for the task of partitioning India. They had no advisers to inform them of the well-established procedures and information needed to draw a boundary. Nor was there time to gather the survey of Hindu & Muslim Majority lands & and regional information. The absence of some experts and advisers, such as the United Nations, was a deliberate action.

During partition, there were instances where the borders were  drawn leaving some parts of a village in India and some in Pakistan. Border was drawn right through thickly populated areas. There were even instances where the dividing line passed through a single  house with some rooms in one country and others in the other. Chittagong Hill Tracts had a majority non-Muslim population of 97% most of them Buddhists, but was given to Pakistan. The Chittagong Hill Tracts People’s Association (CHTPA) petitioned the Bengal Boundary Commission, that since the CHTs were inhabited largely by non-Muslims they should remain within India. This came as a shock to Patel and Nehru, who had assumed the areas would be awarded to India, since they were

98% non-Muslims.  Jinnah was never an orthodox Muslim and was also not particularly religious. He seldom visited mosque and did everything prohibited in Islam and was rather an aristocrat in his behavior. Fearless, ruthless to his opponents and domineering in manners. Moreover he was not eligible to represent Punjab Sindh or Bengal as he belonged to Gujrat & had subsequently settled at Mumbai. 

After suffering heavy losses in World War II the Britishers  left abruptly in 1947 without defining clear boundaries in fact complete partition had not happened even as late as end of 1947. Bloodshed during 1947, could have been avoided, had British not left  abruptly leaving a vacuum in administration.

Millions of people lost there life, just because of the ego of few persons like jinnah and nehru. 

During 1947, It was intentional on the part of British  government, to deprive Punjabi hindu & sikh  communities. But now, the govt. of India should set up a commission to look after the

misdeeds of the leaders of those times and give justice to people whose lands were snatched illegally. 

There are two ways to look at partition 1947. One is to admit that Jinnah was right and his Two nation theory was right and ensure that both countries have right to declare their nationality in their respective religions.  

The other way  is to prove Jinnah and his theory was wrong. In that case we have to establish true secularism in both  countries especially pakistan.   and ensure that population of non muslims or hindus  is raised to equal level and  implement uniform civil code and do away any special treatment or standard to any special religious group.

During partition, Area chopped off from India for Pakistan,  was proportionately more than the total population of muslims. They constituted around 26% of total population of undivided India but they got 33% of the total land.

I feel, true harmony and unity can only be achieved in the society when all communities get justice. Appeasement of one community by the political leadership create bitterness.

Punjabi Hindus and Sikhs have suffered centuries of injustices. Efforts should be made by present government to give them  justice.  The land transfer, during partition was not done properly . Nor can it be called valid. As the future of the communities were decided arbitrarily without any referendum or consent from the communities. International community was also  not taken into confidence. A few leaders, who had no understanding of the ground realities took decision on their own affecting the future of millions of people.

These leaders in no way represented the Hindu or muslim communities. This was a unique situation in world history

and could only  be compared with forced mass migration of the jews in Germany. Such decisions if taken without

taking the communities into confidence, is unethical according to international standard.

Now that things are settled and India is in a more favorable condition than Pakistan or Bangladesh, this issue should again be raised  and any injustice done to Hindus evicted from Pakistan can be rectified. No country forgives such gross human rights violation as happened during Partition 1947.

Armenia is still asking for apology from Turkey even though Turkey is more powerful. GOI should see to it that the

loss occurred  to the partition victims is compensated now. About 12 to13 million people were displaced as result of Partition.

The higher estimates of  those killed put the number at around 1 million. What is the population of Punjabi

Hindus & Sikhs in Pakistan  now and the population of Muslims in India now?

No one can deny following facts.

1)     Hindus & Sikhs did not ask for Partition. That should be enough reason for them to ask compensation.

2)    India was not divided in the name of Ram or Guru Gobind Singhji.

3)    In Pakistan the Pakistani army carried out systematic genocide of Hindus & Sikhs because

they wanted a Pak (pure) nation ie free from Kafirs.


CONCLUSION: Armenia has been asking for apology from Turkey over genocide.China is asking apology from Japan over war crimes. India should also ask for apology from Pakistan for the Hindu  Holocaust. This issue needs to be raised at the UN & all the affected people irrespective of Religion  Cast or Community should be given Justice.

 Alok Mohan






Why is India Corrupt ?

Written by admin on March 17, 2014. Posted in

“India is growing”

Does it mean   “Rich keeps on  getting richer and the poor getting poorer”.

The poor form majority of India’s population. During end 2011, there was a controversy who should be considered rich in Indian conditions  & as per planning commission any one earning  Rs. 32  per day may be considered rich and this was further stressed by the Planning Commission Deputy Chairman Montek Singh Ahluwalia, who  said that “it is not at all that ridiculous” in Indian conditions to define poverty line.. The  arrogance here is appalling.  I feel all over world, people have concern for the poor law-abiding God-fearing citizens of India. The rich have transformed this nation into a dirty toilet full of feces. I wish people who say India is growing,  must try living on 32 rupees a day, and then talk about “India growing.”The life of poor is full of problems.

In offices, some corrupt people, demand money and other people give them to get their work done quickly.  People just want to have their work completed and don’t care that the means they’re choosing are right or wrong.

We never ever elect good political leaders. We do not know what is the value of our  votes. And what can someone expect from corrupted government. Only good government and people’s awareness can stop this. But from where we  import good people.

Recently there was kejriwal Phenomenon. The Phenomenon  is again believed to be created by another corrupt rich class with vested interests. Else imagine, how can a person of senior rank & status, who spent more then two decades of his service life, in income tax department of India & who had not even got a chance to catch a single bad fish could suddenly become the most honest leader capable of taking charge of the corrupt. This individual was suddenly, not only projected as the most honest person in indian political system,  but also as the one who is capable of taking charge of entire corrupt system ie entire lot of corrupt people of india.

India used to be a rich country and was called the “Golden Sparrow”. Moguls robbed it for 200 years followed by  British. British were cruel and cunning and they divided the people turning them against each other. Had Sikhism  not formed by Guru Gobind Singh, India would have been  a Muslim country. And if the freedom fighters of India had not given their lives to force British out of the country then Indians would still be doing slavery under the British. And now again she is being robbed by its own people.

God gifted India with several resources ie gas, coal, gold mines etc etc etc but the entire income from these resources had gone to a very few blue eyed boys of the people in governance. Average indian is hard working but the rich have turned them to slaves who spent their entire lives serving their masters

Over population, lack of education and lack of resources for a poor man are the reasons for the present state of affairs.

India is not a poor country but people here have been made poor by those who have smuggled India’s wealth out side India



Quality Assurance & Quality Control

Written by admin on March 7, 2014. Posted in



QC  is concerned with quality of conformance of a process & its purpose is to assure that the processes are performing in an acceptable manner. Organizations accomplish QC by monitoring their processes through in process stage inspections using several  techniques. The practical  QC based Operations Strategy for a company is to implement a quality plan which is based on the principle of  quality in design

We know Quality Control is based on the checks made by a  quality inspector while looking for defects in a production process.

while Quality Assurance deals with the specific  controls put into the process to prevent any defect. QC is  when a product has been made to qualify or fail while  QA is putting procedures in place to prevent non conforming products being manufactured.

Quality Assurance Plan is made to ensure that a product/service made and/or rendered, is at the highest ethical and profit making standards, which a  company has in mind, however  companies generally use the QC measures for only one reason that is how to make Profits. All companies have a minimum set of standards and quality that their product or services must  meet. Quality Control is a set of procedures used and followed to ensure that the required minimum set of standards and quality are met. However  meeting minimum standards in no way guarantees excellence in quality to the customers.  Some times  company’s minimum required standards may be  poor, While for others standards may be high, but that does not mean they make good product.

Inspection is an important strategy, in its simplest form, is any method or device or tactics used to minimize defects in products or services being offered to the customers and therefore the company’s appoint second/ third party inspection agencies .

As Operations managers we should be able to identify the following four questions while considering Inspection process for any organiztion.

1. How Much/How Often inspections are required

2. Where/When

3. Whether inspection is centralized or  On-site


Relationship between amount of inspection required and costs incurred in carrying out such inspection.

1. With increase in Inspection activities the cost of undetected defectives decreases.

2. With increase in inspection activities the cost of inspection increases

Observations can be placed into two categories.

Good or bad

Pass or fail

Operate or don’t operate

Conforming or non conforming

When the data consists of multiple samples of several observation



1 From a business point of view, it is a key component of continued growth.
2 It  improves company image/reputation, customer relations and employee pride in their work.
3 To ensure that the same quality is maintained over and over during production and throughout the supply chain – as companies within the supply chain may let you down and reduce the quality/specification to save on costs. – A business needs qc to reduce these risks.
4. To get an acceptable performance level from the product.

5.To  ensure that your products comply with the law or any standards that may apply to the product

6. customer satisfaction
7. safety
8. Efficiency (production line)
9. demonstrable regulatory compliance
10. Good quality = good reputation

11. Quality control implies some kind of audit trail:
12. An inspection audit trail aids finding the cause of faults
13. An audit trail aids further research and development
Inspection therefore  gives  meaningful, objective measure of how manufacturing is doing

Internal Inspections

 Second Party Audits

Second Party inspection  Audits are usually conducted by a customer to a supplier (or potential supplier) in order to determine whether the supplier can respond to existing or proposed contractual requirements. The complexity of production and services and the abolition of the monopoly has brought a new status to different supply chains. Now, companies look to collaborate with more than one supplier and / or part of their production, promote it to subcontractors. It is therefore difficult and time consuming to monitor the supply chain, particularly if it extends around the world. Second party inspections are carried out on  the purchaser’s behalf.

Third Party Inspections: are when a customer/client appoints an independent inspection agency to carry out stage inspections during different stages of manufacturing  processes. 

Why should a company use an Inspection Company?

  • Verify legal  existence of a factory/vendor
  • Verify the factory has the capability and capacity to meet contractual obligations
  • Ensure the factory is complying with social standards and regulations)
  • Ensure the factory has adequately planned for the purchase order’s specifications
  • Effectively ensure control on the production process
  • Ensure the goods are fully produced and packed as per specifications during final inspection
  • Guarantee the loaded product quantity matches my order
  • Verify that the product is conforming to international and national regulations

What are the benefits of using a third party to control the quality of products?

  • Professionalism: working procedures developed for each product category
  • Independence: reporting defect directly to client
  • Integrity: Code of Conduct signed by both factory and inspector
  • Reliability: objective results based on AQL
  • Safety: on-site specific testing by product range
  • Standards compliance: based on International Safety Standards

 Why should a company choose us TPI

  • Personalization: we provide personalized, tailor-made services adapted to client’s specific needs
  • Value for money: we design custom-made solutions at very competitive prices
  • Expertise: our inspectors and auditors are highly qualified specialists in a specific product category
  • Experience: all our inspectors have a minimum 2 years of experience in their area of expertise
  • NetworkWe have global presence ie in five countries

How does Quality Control help my company’s business development?

Detecting defects at an early stage and providing guidance for improvement along the production line will avoid exported products to be rejected at destination. As a consequence, imported products which have been inspected are safer and will therefore generate better sales. Furthermore, conducting Quality Control inspections will help you control your production costs by early detection of problems in the factory and avoid costly delays.

How to book an inspection or audit?

1.  Fill out the form on the web site or forward request by E Mail intimating product description &  company details

2. Our representative shall contact you
3. You will receive an email with a price quotation, sample size, inspection date and our  confirmation of acceptance.
4. Complete, sign and return the booking form to us for our immediate action .

5. Our inspector will visit the company as & when desired for stage inspections as per QAP submitted by the company

What happens after the inspection has been carried out?

The inspection result/release note and report are provided directly to the client.

What is a Factory Audit?

The objective of a Factory Audit is to ensure that the factory you choose is capable of producing your goods to your required specifications and within your given timeframe.

The Factory Audit can cover issues such as:

  • Is your supplier ‘ISO 9001 certified’ by a reputable certification body?
  • Has the supplier implemented Quality Management System (QMS) standards to manage its key business processes? A QMS can help the supplier achieve greater consistency in the production process.
  • The existence and reliability of the factory (monthly production capabilities, the type of machinery used, the main products produced, and in-house/outsourced operations)
  • Whether the premises and factory capacities correlate with your order (assessing production facilities, the quality control system  for incoming goods inspection, in-process controls and final online inspections); how is packaging material handled; how is non-conforming material handled; how are communication, document control & workflow; and complaints management managed?
  • The training and experience of the workforce as well as the working conditions


  • Review your potential and existing suppliers business and production processes.
  • Choose a supplier that is right for your order
  • Encourage your supplier to improve their service

Alok Mohan

Managing Director

Merit Quality Certification Pvt Ltd



MQC Quality Manual

Written by admin on March 6, 2014. Posted in




( ISO 9001 : 2008 )


This Document states the Organization’s Quality Management Systems adopted for assuring quality services

 Merit Quality Certification (Pvt) Ltd901 ,Sector-15-A, Faridabad-121007


This is a controlled document if it bears controlled copy stamped in Red. Unauthorized access, copying and replica are prohibited. This document must not be copied in whole or part by any means, without the written authorization from MR / CHIEF EXECUTIVE









1. General
1.1  Merit Quality Certification  Pvt Ltd was established in the year Oct 2010 with an Aim to provide ISO 9001:2008 QMS Certification to deserving Business Organizations.  MQC is expected to include scope of Third Party Inspections and ISO 9000 QMS Internal Auditors Training for Industrial Staff and Workers . The company is being run and managed by highly qualified and experienced professionals who have  wide experience in various industrial sectors.
MQC has demonstrated consistent achievement of the
Requirements of international standards of IS/ISO/IEC 17021 in a       short span of time.
Merit Quality Certification Pvt Ltd is committed to enhance customer satisfaction by identifying & fulfilling customer Auditing needs for Value Addition with the help of highly qualified professionals and  work as a team of a motivated work force with an aim of continual improvement in the quality management system of  client organizations.
2. Principles
MQC has earned the confidence and trust of Clients  for performing an impartial and competent assessment as a third party by  utilizing the Services of Independent professionals and ensuring effective Customer Feed back.
MQC conducts operations impartially and all threats to impartibility are identified by Impartiality Committee which comprise eminent members of Industry. All the decisions on  Company operations are taken based on the objective evidence and certification is granted only after sufficient evidence for conformity and after stringent Audits by Qualified Professionals.
Merit Quality Certification pvt Ltd displays all the Company operations through Web Site  so as to provide Public disclosing information about Audit & Certification process and Certification status of clients Maintaining Confidentiality of Client’s Proprietary Information.
Merit Quality Certification pvt Ltd has an effective  Complaint Management System so as  to Respond to complaints and apply reasonable efforts to resolve all complaints received from Client
3. Legal and Contractual Matters
Merit Quality Certification has been Registered with Registrar of Companies India and has acceptable Certification activities to fulfill  all legal requirements


4       Management of Impartially
The Certification activity of Merit Quality Certification ensures impartiality and conflicts of interest situations are identified and eliminated. Publicly accessible statement on impartiality is available. Merit Quality Certification is bound to adhere to the policy of not Certifying another certifying body and Provide internal audit facilities for its clients. Merit Quality Certification also do not provide any consultancy services on related Management Systems. Merit Quality Certification also do not  outsource Audits to a Management System Consultancy Body and has no links with the activities of an organization that provides Management Systems consultancies. Merit Quality Certification also do not employ any individual who work or has  worked within preceding two year as consultants or acting in managerial capacity is chosen as auditors for audits on the particular clients. An Impartiality Committee has been formed to take necessary action to respond to any threat to its impartiality. The personnel who are  involved  with certification activities are advised to reveal any situation which may lead to conflict of interest. Reference:  Procedure 1/2010
  1. 5.   Liability and Financing
                  MQC has made necessary arrangements to cover all  liabilities and is  free from any financial obligations that may compromise impartiality. Any Risk arising from Certification activities are analyzed and adequate measures are taken. MQC evaluates the finances and sources of income and demonstrates commercial, financial and other pressures do not compromise its impartiality.
Note:  Adequate Capital for smooth conduct of the Certification Body has been made available in MQC Account



6.  Organizational Structure and Top Management

          MQC has documented its Organizational Structure and Line of authority and links with other parts are unambiguously indicated. Top management of  Merit Quality Certification is having the overall authority in policy making and implementation, operation of certification schemes, decisions of certification, performance monitoring, finances, and responsiveness to complaints, contractual arrangements and provision of resources. Laid down rules are available for the appointment of committees that are involved in certification activities.
Reference:  Doc MQC/QM/01
7.   Committee for Safeguarding Impartiality
                    A committee is Appointed by the Top management of Merit Quality Certification and vested with the responsibility of Safeguarding impartiality.  The committee is appointed and involved in actives such as development of policies with regard to impartiality, safeguarding impartiality, providing advice and conduct reviews. The Committee shall be guided by Section 5.2  ie Sections 5.2.1 to Section 5.2.7 of ISO 17021 7.1  The activities of MQC shall not be linked with the activities of any Organization which provides management system consultancy. ISO 9000 QMS activities shall also not be marketed. At no stage MQC shall allow any claim that certification activity with MQC shall be simpler , faster or lesser in case particular individual or consultancy organization is approached. MQC shall strictly be guided with the requirements given in ISO 9001:2008 QMS while taking any certification decision given in Section 41 of this Quality Manual.



                    The composition, terms of reference, duties, authorities and competence of the members and responsibilities are identified and documented in MQC Procedure 1/2010. The committee is given the rights to make independent actions. Line of authority and links with other parts are indicated.
Reference: Para 18 of Quality manual &  Procedure 1/2010
  1. 8.       Resource requirements
                    Adequate resources including the human resources are made available to carry out certification and support activities. A process is available to ensure the competency of Management and Personnel. Sufficient number of competent personnel have been made available by MQC management  to perform the whole range of auditing and certification activities. The personnel are clear about their duties, responsibilities and authorities. MQC has well defined processes  for selection, training, evaluation and authorization of personnel. A process is also available to identify training needs of personnel and access to training is facilitated by MQC. Competent personnel are appointed to take decisions on granting, maintaining renewing, and extending, reducing, suspending or withdrawing certification.  Documented procedure and criteria for monitoring and evaluating all personnel involved in certification process are also available.
                    All external auditors/ technical experts are entered into a written agreement with     the Merit Quality certification  to ensure confidentiality, independence and impartiality.
                    Up-to-date personnel information of all who are involved in certification activities is maintained.  A process is also available for outsourcing certification activities (if any). We have a System for Legally enforceable agreement with the outsourced body (if any).
Merit Quality Certification has well defined  procedure for qualification and for monitoring of all bodies that are outsourced by MQC
9.   Information requirements
                    MQC provides all information to ensure the transparency of certification activities while maintaining confidentiality. MQC ensures no misleading information are provided to client or market place. Publicly accessible information is available with regard to audit process and certification process for granting, maintaining, extending, renewing, reducing, suspending or withdrawing certification and about the certification activities, types of management system and geographical areas in which it operates. Publicly accessible information on certification granted, suspended or withdrawn. All necessary information is clearly stated in the certification documents. Directory of certified clients is available and accessible to interested parties. A policy governing any mark that the MQC authorizes is available. Clearly laid down conditions are available for use of authorized marks.
                    Legally enforceable agreements and clear policies are available as appropriate to safeguard the confidentiality of
10   Process requirements
                    MQC follows all the requirements covered in the ISO/IEC 17021: 2006 / ISO/ IEC Guide 65:1996 for certification activities and ISO 19011:2002 for performing audits.
                    Initial Certification audit is comprised of two stages.
                    Valid period of Certification is three year within that the MQC conducts two surveillance audits.
                    Audits plans are established for each audits to provide the basis for agreement regarding the conduct and schedule of audit activities. The audits plan is sent to and agreed by the clients prior to the audits (Routine audits only). A process is available for the appointment of Audit Team members. A documented procedure is available for determining audit time. Rationale for sampling plan is documented. Tasks given to the audit team are well defined and made know to the client prior to the audit. The Names and background details could be made available to the clients if required. A written report is prepared and made available to the client after each audit. Non conformities found in audits are communicated unambiguously to the clients and such non conformities are closed only after the client takes acceptable corrective actions to eliminate the detected nonconformities. The persons who take decisions on certification are not carrying out the audit concerned. A process for making decision on certification activities is available. The certification process begins only after the receipt of application from the client with all the requirements are provided therein and after an authorized representative is appointed by the client. A desk review on application and other documents is done by a competent person.
                    A process is available for deciding the composition of the audit team.
                    Laid down conditions are available for use and maintenance of certification status.
                    A process is available for re-certification. A process is available for conducting special audits. A documented policy and procedure is available for suspending, withdrawing or reducing scope of certification.A documented process to handle appeals is available. A description on complaint handling process is available. Records regarding audits and of clients are maintained
11 . Management System Requirements for Certification Bodies
                    MQC adopts a management system in accordance with the requirements specified in ISO/IEC 17021:2006 / ISO/ IEC Guide 65:1996. The above system includes the following but not limited to
o Processes and procedures needed by the management system are available.
o Top management involvement.
o A quality manual addressing all applicable requirements of ISO/IEC 17021:2006/ ISO/ IEC Guide 65:1996.
o Documents are controlled in accordance with the documented procedure.
o Records are controlled in accordance with the documented procedure.
o Management review is conducted once a year.
o Internal audits are held once a year.
o Corrective actions are taken in accordance with the documented procedure.
o Preventive actions are taken in accordance with the a documented procedure.
12.   Control of Documents
Merit Quality certification Pvt Ltd has established procedures to control documents i.e. both internal and external documents and has created controls needed
To approve the documents for adequacy prior use
To review and update as necessary and reap prove documents
To ensure that changes  and current revision status of documents are identified
To ensure that relevant versions of applicable documents are available at points of use
To ensure that documents remain legible and readily identifiable
To ensure that the documents of external origin are identified and their distribution controlled
To prevent their un intended use of obsolete documents and to apply suitable identification to them if they are retained for any purpose All Documents of the Quality Management System are controlled. A documented procedure  is established to cover the following :
Approval of documents for adequacy by appropriates authority prior to issue. & Review, updating and re-approval of documents by the respective issuing authority.
Master lists (or similar) are established to identify the current revision status of all documents in the quality system.
To ensure that relevant version of documents are available at the points of use i.e. with concerned person, at work place / machine, at area of activity being carried out etc.
To ensure legibility and identifiably of the documents.
Internally and externally generated documents that underpin the Quality system and which require monitoring for revisions and distribution are termed “CONTROLLED” and MR regulates their distribution. A master list of External Origin documents is maintained. (Refer : Master List)
The system also ensures that obsolete documents are removed from all points of issue or use. The removed documents are suitably marked as detailed in procedure.
One copy of superseded / obsolete documents duly identified is retained to maintain specified or required traceability of the documents.
Master List of Documents
Procedure for Control of Documents 10/2010
13  Control of Records
Quality records are established and maintained to provide evidence of conformity to requirements and of the effective operation of the quality management system.
A documented procedure is established, for the Identification, storage, retrieval, protection, retention-period and disposition of all Quality Records. It is ensured that all quality records are legible, readily identifiable and retrievable.
Records required, as evidence of conformance to requirements and for effective operation of Quality Management System are controlled.
Procedure for Control of Records 11/2010  













Merit Quality Certification Pvt Ltd

Informal Meetings


Clarify Goals and formalities for certification process


Acceptance with discussions



Document Review of Existing QMS    CAPA


Preliminary Assessment to aid in Audit Planning


Intimating Non Conformances if any


Certification Audit          CAPA Action


Intimating Non Conformances if any


Issue of Certificate


Annual Surveillance Audits


Recertification Audit

The Organization Chart indicating the channels of communication of personnel up to the level of Sectional Heads is given in Annex 1. The responsibility and authority of personnel up to sectional heads shown in the organization chart is defined below. A matrix indicating the primary responsibility (accountable for the activity) and coordinating responsibility (coordinates the implementation by providing any information or support required) in respect to all the key processes of the Company. The responsibility and authority is defined in Quality System Procedures pertaining to the respective processes. All the personnel are aware of their responsibility and authority.
16      Chief Executive Officer & Partner
He is overall responsible for all the activities of the company. He reports to the partners.
He approves the quality management systems implemented in the company and defines the quality policy and approves the quality objectives.
He defines the responsibility, authority and inter-relation of key personnel in the organization.
He provides resources for the effective operation and improvement of processes in the company and identifies investment needs for future growth.
He chairs the Management Review Committee (MRC), which conducts management review of the quality management systems and approves the decisions taken by MRC.
He is overall responsible for all the activities of the Certification Body. He  approves the Certificate Decisions of quality management systems of Client Organizations based on recommendations made by Accreditation Manager
He defines the responsibility, authority and inter-relation of key personnel in the organization.
He provides resources for the effective operation and improvement of processes
and certification activities of the Certification Body and identifies investment needs for future growth.
He chairs the Certification Review Committee (CRC), which conducts review of the Certifications of Client Organizations and approves the decisions taken by CRC which comprise Accreditation Manager , Business Development Manager and Accounts Manager
Delegation of Authority to Committee or individuals as required to undertake defined authorities
Various Contractual Agreements
17      Accounts Manager
He identifies customer requirements and generates new customers.
He is responsible for maintenance of Accounts and budgetary allocations
He Shall liaise with Company Bankers
He identifies the finance requirement of Certification body and arrange for Capital
He is responsible for financial accounting and for ensuring regulatory compliance e.g. preparation and submission of all documents to Sales Tax, P.F., E.S.I.C., etc
He is responsible for maintaining books of account and to prepare quarterly balance sheet.
He is responsible for checking store entries, store stock.
He is responsible for payment of salaries, settlement of bills and to raise Invoices with due approval from competent authorities.
  18 Certification Decisions  & Committee Handling ImpartialityThe final decision for issue of ISO 9001:2008 QMS Certification including the granting, Maintaining, Renewing, Extending, Reducing, Suspending andWithdrawal of Certification rests with   Merit Quality Certification.

The Certificate shall be the property of Merit Quality Certification

and shall be Reviewed from time to time for satisfactory

performance of Client QMS. The management of Merit Quality

Certification understands its responsibility for impartiality and

is committed to Strictly follow the guidelines given in Section 5.2

of IS/ISO/IEC 17021and is capable to handle amicably any threat

to impartiality or conflict of interests. Following members of Merit Quality

Certification shall be responsible for safeguarding Impartiality of


Mr.  Alok Mohan

Mr   Arvind

Mr   Shukla


Charter of Duties of the Committee shall be as follows

  • Ensure MQC Commitment to Impartiality & issue publicly

Accessible Statements that it understands the importance of

impartiality in carrying out QMS activities.

  • The Committee to  effectively manage QMS activities

in case of any conflict of interest

  • To identify, analyze & document the possibilities for conflict
    • of interest arisen from certification activities.
    • In case If any Relationship  create a threat to impartiality

the committee is authorized to document & demonstrate

how to eliminate such threat. The demonstration shall

coverall potential sources of conflict of interests whether

they arise within MQC or from the activities of other persons, CBs or Organizations

  • Whenever any Relation ship provides un acceptable threat

to impartiality then certification shall not be provided.

Ensure that MQC does not provide QMS Certification to any

other Certification Body.

  • Ensure that MQC does not provide QMS Consultancy
  • Ensure that MQC Shall not out source QMS Audits to any

Consultancy Organization.

  • To ensure that MQC does not get into conflict of interest with

Personnel who have provided  Consultancy to any

Organization. Services of such individuals who have

provided consultancy including those who have provided

consultancy shall not be taken within two years following

end of consultancy

  • Ensure that MQC take action to respond to any threats to its

impartiality arising from actions of other persons, CBs or


  • Ensure that all Personnel associated with MQC internally

or externally shall act impartially & shall not allow

commercial, financial or other Pressures to compromise


Reference – Procedure 01/2010


19      Admin & PRO He coordinates the functioning of all departments of the company.

He approves tenders before submission and contracts / orders before acceptance

He maintains communication with the customers for execution of orders, collection of payments and for providing services.

He is also appointed as the Management Representative for establishing and maintaining the quality management systems.

He determines the competency needs of personnel, identifies their training needs and organizes training.

He maintains communication with all Clients and Consultants for development of business, execution of orders, collection of payments etc.

He also coordinates the effective handling of customer complaints

Ensuring that the quality system, meeting the requirements of ISO 9001: 2008 is established implemented and maintained.

Reporting on performance of Quality system to Partner (Chief Executive) for its review and improvements and maintaining liaison with external organizations on matters relating to Quality system.

He reports to the top management on the performance of quality systems and promotes awareness of customer requirements throughout the organization

He acts as the member secretary for the MRM and monitors the implementation and effectiveness of the decisions taken by the MRC. He also coordinates the internal quality audits and represents Merit Quality Certification with all external organizations on matters relating to the quality systems.
















Chief Executive Alok Mohan

Director Operations                                    Director

Shukla                                                             Arvind Singh


Accreditation          Scheme Manager            Admin/CRO

          Manager                         Manager
            Audit Team – Alok Mohan, Arvind, Shukla, Arta Dhal, Simmi              Sharma,Sanjay Bhardwaj  


Resources Management
21 Provision of resources:
The management determines from time to time during MRM and other occasions and provides the resources needed to meet the customer requirements and deliver the required services.
The organization is committed to implement and maintain the quality management system and continually improve its effectiveness.
The management analyses the customer feedback and forms and uses its result for development in the product quality, which results into improving the customer’s satisfaction level.
22 Human Resources:
Every person associated and working in the organization is qualified, experienced, skilled, trained and competent enough to perform the activities entrusted on him. The in – house training is also provided to all employees to enhance their competency to perform the work more efficiently.
Reference: Procedure Manual
23 Competence, Awareness and Training:
To identify the training needs of employees and ensuring that all employees undergo appropriate induction on job and skill enhancement training. The quality of audit services are built up / engraved at every stage of operation thus giving importance of need to have skilled and competent persons performing the job. The training is conducted within the organization and / or arranged with outside agencies.
M.R. / CEO Identifies the basic competency / criteria required for personnel performing the Auditing job / Ethical Business Development & service quality. MR identifies the nature of training to be given to the individual and accordingly plan the training. Besides this, whenever needed, a session for imparting the requisite knowledge is arranged.
MR / Trainer evaluate the knowledge / effectiveness of the training imparted mainly by asking question / through performance etc. and reviews the results. This also evaluates the competency of the person.
Determination of training requirement depends on the competency analysis as well due to following:
To respond quickly to new developments, new skills and learning requirements.
On the basis of changes in technology, process, system and person.
Effectiveness of training is evaluated and employees training records are reviewed to determine future requirements.
Appropriate records of education, training, skills and experience of the Auditors are maintained.
Reference:  Procedure 16/2010
24 Customer Communication
The management has a well – established system of communication with the customers i.e. telephone, fax, internet, personal visits to customers, correspondence through letters etc. Staff interacts with the customers personally, letters etc. to ensure that:
The current information is available.
The enquiries are properly addressed and answered in time and follow – up is made for its maturing. The contracts or orders received are acknowledged / confirmed and in case of any amendments they are discussed and clarified with the customers.
The Customer Feedback is taken from the customers and the feedback is reviewed. Company also tries to get the customer feedback through telephonic discussion and records the same for improvements.
The customer complaints are recorded and promptly attended.
Customer Satisfaction
Customer Complaint Register
25 Customer Satisfaction:
As one of the measurements of the performance of the quality management system, the organization monitors information relating to customer satisfaction as well the perception as to whether the organization has fulfilled the customer requirements. MR is responsible for getting customer feedback through feedback form, which is recorded and discussed in Management Review Meetings, and analyzed to further improve the QMS and enhance the customer satisfaction level.
The analysis based on above highlight the general satisfaction level of the customers’ with respect to the service and organization’s working.
Reference:  Customer Survey
33 Control of Non-Conforming Audit Services:
The Organization ensures that Services which does not conform to the requirements are identified and controlled
The organization deals with non–conforming services in one or more of the ways as given in following procedure:
Non – conforming Audit services are reviewed
CEO takes the decision to depute qualified Auditors
Non – conforming services are identified, held and prevented from dispatch.
Adequate records are maintained, wherever possible
Whenever nonconforming Audit service is reported, the organization takes appropriate action for correction and / or initiates a preventive action to avoid its recurrence by Providing Training to Auditors.
26 Continual Improvement:
The organization plans and manages the processes necessary for the continual improvement of the effectiveness of Quality Management System and facilitates the continual improvement of Quality Management System through the use of Quality Policy, Quality Objectives, Audit results, Analysis of data, corrective and preventive actions and Management Review.
27 Corrective Action:
MQC has established procedures for identification and management of non conformities in its operations and also takes actions as deemed necessary to eliminate the causes of non conformities in order to prevent their re occurrence. Corrective action initiated is appropriate to the problems encountered. Procedure define requirements for
identifying non conformities
Determine cause of non conformity
Evaluating the need for actions to ensure that non conformities do not      re occur
Determining and implementing in a timely manner, the actions needed
Recording results of actions taken
Reviewing effectiveness of corrective actions
The organization initiates remedial measures prevent recurrence of non conforming Audit Service if any. Corrective actions are appropriate to the effect of non-conformities encountered.
The documented procedure for corrective action details the requirements for:
Reviewing of Audit non-conformities and customer complaints through Committee formed to observe impartiality in certification.
Determining and analyzing of causes of non-conformities relating to product, process and quality system and recording of the result.
Evaluating the need for actions to ensure that non-conformities do not recur.
Determining and implementing the action needed to eliminate the causes for NC.
Recording results of action taken.
The corrective actions taken are reviewed in Management Review Meetings.
28 Preventive Action:
MQC has established procedure for taking preventive action to eliminate the causes of potential non conformities. Preventive action is taken to eliminate causes of potential non conformities and is appropriate to the impact of potential problems. Procedure of preventive action define requirements for identifying potential non conformities, evaluating need for action to prevent re occurrence, determining and implementing action needed, Recording results of actions taken and Reviewing effectiveness of action taken
The organization determines action needed to eliminate the causes of potential non-conformities in order to prevent their occurrence. Preventive actions taken are appropriate to the effect of the potential problems.
The documented procedure for preventive action details requirements for:
Determining and analyzing of potential non-conformities based on information from production, processes, product quality reports, concessions, audit reports and customer complaints and their causes.
Evaluating the need for action, to prevent occurrence of non-conformities.
Determining and implementing preventive action needed.
Recording results of action taken.
The preventive actions taken are reviewed in Management Review Meetings.
29    Competence of management and personnel
Merit Quality Certification has implemented all processes to ensure that personnel have appropriate knowledge relevant to the types of management systems and geographic areas in which they operate.
MQC determine the competence required for each technical area (as relevant for the specific certification scheme), and for each function in the certification activity
And also determine the means for the demonstration of competence prior to carrying out specific functions
In determining the competence requirements for its personnel performing certification, MQC always address the functions undertaken by management and administrative personnel in addition to those directly performing audit and certification activities
MQC has access to the necessary technical expertise for advice on matters directly relating to certification for technical areas, types of management system and geographic areas in which it operates.  Specialist advice may be obtained externally by Specialists or certification body personnel.
Reference:  Procedure 16/2010
30  Personnel involved in the certification activities
MQC has, as part of its own organization, personnel having sufficient competence for managing the type and range of audit programmers and other certification work performed law IS/ISO/IEC 17021: 2006.
MQC employs and have access to a sufficient number of auditors, including audit
team leaders and technical experts to cover all of its activities and to handle the volume of audit work
MQC make clear to each. person concerning his duties, responsibilities and
MQC has   have defined processes for selecting, training, formally authorizing
auditors and for selecting technical experts used in the certification activity. The initial competence evaluation
of an auditor include a demonstration of applicable personal attributes and the ability to apply required
knowledge and skills during audits, as determined by a competent evaluator observing the auditor conducting
an audit-
MQC has a process to achieve and demonstrate effective auditing, including
the use of auditors and audit team leaders possessing generic auditing skills and
knowledge, as well as skills and   knowledge appropriate for auditing in specific technical areas.   This process   is   defined in   documented requirements drawn up in accordance with the relevant guidance provided in ISO 19011
MQC   ensure that auditors and.   where   needed,   technical   experts are
knowledgeable of its audit processes, certification requirements and other relevant requirements. MQC give its auditors and technical experts, access to an up-to-date set of documented procedures giving audit instructions and all relevant information on the certification activities.
MQC use auditors and technical experts only for those certification activities
where they have demonstrated competence.
MQC identify training needs and  offer or provide access to specific training
to ensure its auditors, technical experts and other personnel involved in certification activities are competent
for the functions they perform
The  group  or  individual  that  takes  the decision  on  granting,  maintaining,   renewing,  extending.
reducing, suspending or withdrawing certification shall understand the applicable standard and certification
requirements,   and   shall   have demonstrated competence to evaluate the   audit   processes   and related to recommendations of the audit team.
MQC. ensure the satisfactory performance of all personnel involved in the audit
and   certification   activities.   MQC has documented   procedures   and   criteria   for   monitoring   and
measurement of the performance of all persons involved, based on the frequency of their usage and the level
of risk linked to their activities. In particular, MQC review the competence of its personnel
in the light of their performance in order to identify their training needs
The documented monitoring procedures for auditors include a combination of on-site observation,
review of audit reports and feedback from clients or from the market and has defined in documented
requirements drawn up in accordance with the relevant guidance provided in ISO 19011. This monitoring is designed in such a way so as to minimize disturbance to the normal processes of certification, especially from
the client’s viewpoint.
MQC periodically observe the performance of each auditor on-site. The        
frequency of on-site observations is based on need determined from all monitoring information available
Reference:  Procedure 18/2010
31 Use of individual external auditors and external technical experts
MQC empanels    external auditors   and   external technical experts and get   written
Agreement signed by which they commit themselves to comply with applicable policies and procedures as defined by MQC. The agreement shall address aspects relating to confidentiality and to independence
from commercial and other interests, and l require the external auditors and external technical experts to comply IS/ISO/IEC 17021: 2006
32 Personnel records
MQC maintain up-to-date personnel records, including relevant qualifications, training, experience, affiliations, professional status, competence and any relevant consultancy services that may have been provided. This includes management and administrative personnel in addition to those performing
certification activities.
33 Outsourcing
MQC has a process in which it describes the conditions under which outsourcing (which is subcontracting to another organization to provide part of the certification activities on
behalf of the certification body) may take place. MQC has a legally enforceable agreement covering the arrangements, including confidentiality and conflict of interests, with each body that provides outsourced services.
NOTE 1      This car. include outsourcing to other certification bodies. Use of auditors and technical experts under contract is addressed in 7.3.                                                                                                             NOTE 2       For the purposes of this International Standard, the terms outsourcing” and subcontracting” are considered to be synonyms
Decisions for granting, maintaining, renewing, extending, reducing, suspending or withdrawing certification shall not be outsourced.
a)  MQC takes responsibility for all activities outsourced to another body.
b)  MQC ensure that the body that provides outsourced services, and the individuals that it uses, conform to requirements of MQC and also to the applicable
provisions of this International Standard, j,   including competence, impartiality and confidentiality, and
c)   MQC ensure that the body that provides outsourced services, and the individuals that it uses, is not  involved, either directly or through any other employer, with an organization to be audited, in such a way that impartiality could be compromised.
MQC has documented procedures for the qualification and monitoring of all bodies that provide outsourced services used for certification activities, and l ensure that records of the competence of auditors and technical experts are maintained.
34    Publicly accessible information
MQC   maintain   and   make publicly accessible,   or   provide   upon request,
information describing its audit processes and certification processes for granting, maintaining, extending. J        renewing, reducing, suspending or withdrawing certification, and about the certification activities, types of management systems arid geographical areas in which it operates
Information provided by MQC to any client or to the marketplace, including advertising, shall be accurate and not misleading.
Note: MQC LOGO   mark shall not be used on a product or product packaging seen by the consumer or in any other way that may be interpreted as denoting product conformity.
MQC do not permit its marks to be applied to laboratory test, calibration or inspection reports, as such reports are deemed to be products in this context.
MQC require that the client organization
a)    conforms to the requirements of The certification body when making reference to its certification status in communication media such as the internet, brochures or advertising, or other documents,
b)    does not make or permit any misleading statement regarding its certification,
c)    does not use or permit the use of a certification document or any part thereof in a misleading manner,
d)    upon suspension or withdrawal of its certification, discontinues its use of all advertising matter that contains a reference to certification, as directed by MQC,
e)    amends all advertising matter when the scope of certification has been reduced,
f)     does not allow reference to its management system certification to be used in such a way as to imply that the certification body certifies a product (including service) or process,
g)    does not imply that the certification applies to activities that are outside the scope of certification, and
h)    does not use its certification in such a manner that would bring MQC and/or certification system into disrepute and lose public trust.
MQC exercise proper control of ownership and take action to deal with incorrect references to certification status or misleading use of certification documents, marks or audit reports.
NOTE         Such action could include requests for correction and corrective action, suspension, withdrawal of certification,
publication of the transgression and, if necessary, legal action.
35 Confidentiality
MQC  through legally enforceable agreements, have a policy and arrangements to safeguard the confidentiality of the information obtained or created during the performance of certification activities at all levels of its structure, including committees and external bodies or individuals acting on its behalf.
MQC inform the clients, in advance, of the information it intends to place in the public domain. All other information, except for information that is made publicly accessible by the client, shall be considered confidential.
Except as required in this International Standard, information about a particular client -or individual shall not be disclosed to a third party without the written consent of the client or individual concerned. Where MQC is required by law to release confidential information to a third party, the client or individual concerned shall, unless regulated by law. be notified m advance of the information provided
Information about the client from sources other than the client (e.g. complainant) shall be treated as confidential, consistent with MQC policy
Personnel, including any committee members, contractors, personnel of external bodies or individuals
MQC shall have available and use equipment and facilities that ensure the secure handling of confidential information (e.g. documents, records).
When confidential information is made available to other bodies (e.g. accreditation body, agreement group of a peer assessment scheme), MQC inform its client of this action.
36 Information exchange between a certification body and its clients
Information on the certification activity and requirements
MQC l provides and updates clients on the following:
a)    a detailed description of the initial and continuing certification activity, including the application, initial audits, surveillance audits, and the process for granting, maintaining, reducing, extending, suspending, withdrawing certification and recertification;
b)  The normative requirements for certification;
c) Information about the fees for application, initial certification and continuing certification,
d)   The certification body’s requirements for prospective clients
1)   To comply with certification requirements,
2)   To make all necessary arrangements for the conduct of the audits, including provision for examining documentation and the access to all processes and areas, records and personnel for the purposes of initial certification, surveillance, recertification and resolution of complaints, and
3)  To make provisions, where applicable, to accommodate the presence of observers (e.g. accreditation auditors or trainee auditors),
e)   Documents describing the rights and duties of certified clients, including requirements, when making reference to its certification in communication of any kind in line with the requirements in 8 4;
f)     Information on procedures for handling complaints and appeals.
Notice of changes by a certification body
MQC l give its certified clients due notice of any” changes to its requirements for certification. MQC verify that each certified client complies with the new requirements
NOTE          Contractual arrangements with certified clients could be necessary to ensure implementation ct requirements.
37 Notice of changes by a client
MQC has legally enforceable arrangements to ensure that the certified client inform the certification body, without delay, of matters that may affect the capability of the management system to continue to fulfill l the requirements of the standard used for certification. These include, for example. changes relating to
a)       the legal, commercial, organizational status or ownership.
b)       organization and management (e g. key managerial, decision-making or technical staff).
c)       contact address and sites.
d)    scope of operations under the certified management system, and
e)    major changes to the management system and processes.
NOTE A model of license agreement for the use of certification, including the aspects related to a notice of changes.
38    General requirements
The audit programme include a two-stage initial audit, surveillance audits in the first and second years, and a recertification audit in the third year prior to expiration of certification. The three-year certification cycle begins with the certification or recertification decision. The determination of the audit programme and any subsequent adjustments shall consider the size of the client organization, the scope and complexity of its management system, products and processes as well as demonstrated level of management system effectiveness and the results of any previous audits Where a certification body is taking account of certification or other audits already granted to the client, it shall collect sufficient, verifiable information lo justify and record any adjustments to the audit programme.
MQC ensure that an audit plan is established for each audit to provide the basis for agreement regarding the conduct and scheduling of the audit activities. This audit plan is based on documented requirements of the certification body, drawn up in accordance with the relevant guidance provided in ISO 19011.
MQC has a process for selecting and appointing the audit team, including the audit team leader, taking into account the competence needed to achieve the objectives of the audit The process shall be based on documented requirements, drawn up in accordance with the relevant guidance provided
MQC has  documented procedures for determining audit time, and for each client MQC  determine the lime needed to plan and accomplish a complete and effective audit of the client’s management system. The audit time determined by the certification body, and the justification for the determination, shall be recorded. In determining the audit time, MQC consider, among other things, the following aspects’
a)       the requirements of the relevant management system standard;
b)       size and complexity;
c)       technological and regulatory context;
d)       any outsourcing of any activities included in the scope of the management system;
e)       the results of any prior audits;
0        number of sites and multi-site considerations
Where multi-site sampling is utilized for the audit of a client’s management system covering the same activity in various locations, MQC develop a sampling programme to ensure proper audit of the management system. The rationale for the sampling plan is documented for each client
The tasks given to the audit team is defined and shall be made known to the client organization. and shall require the audit team
a)    to examine and verify the structure, policies, processes, procedures, records and related documents of the client organization relevant to the management system,
b)    to determine that these meet all the requirements relevant to the intended scope of certification,
c)    to determine that the processes and procedures are established, implemented and maintained effectively,
to provide’ a basis for confidence in the client’s management system, and       –
d)    to communicate to the client, for its action, any inconsistencies between the client’s policy, objectives and targets (consistent with the expectations in the relevant management system standard or other normative document) and the results.
MQC provide the name of and, when requested, make available background information on each member of the audit learn, with sufficient time for the client organization to object to the appointment of any particular auditor or technical expert and for MQC is to reconstitute the team in response to any valid objection.
The audit plan shall be communicated and the dates of the audit shall be agreed upon, in advance, with the client organization.
MQC has a process for conducting on-site audits defined in documented requirements drawn up in accordance with the relevant guidance provided in I SO 1 901
MQC l provides a written report for each audit   The report is based on
relevant guidance provided in ISO 19011. The audit team identifies opportunities for improvement but shall   .
not recommend specific solutions. Ownership of the audit report shall be maintained by the certification body.
MQC require the client to analyze the cause and describe the specific correction and corrective actions taken, or planned to be taken, to eliminate detected nonconformities, within defined time.
MQC review the corrections and corrective actions submitted by the client to
determine if these are acceptable.
The audited organization shall be informed if an additional full audit, an additional limited audit, or
documented evidence {lo be confirmed during future surveillance audits) will be needed to verify effective
correction and corrective actions.
MQC ensure that the persons or committees that make the certification or
recertification decisions are different from those who carried out the audits.
MQC confirm, prior to making a decision, that
a)    the (information provided by the audit team is sufficient with respect to the certification requirements and
the scope for certification;
b)    it has reviewed, accepted and verified the effectiveness of correction and corrective actions, for all
nonconformities that represent
1)     failure to fulfill one or more requirements of the management system standard, or
2}    a situation that raises significant doubt about the ability of the client’s management system to achieve
its intended outputs;
c)    it  has  reviewed  and  accepted  the  client’s  planned  correction   and   corrective  action,   for  any  other
39 Initial audit and certification
Reference:  Procedure 12/2010
MQC require an authorized representative of the applicant organization to provide the necessary information to enable it to establish the following:
a)    the desired scope of the certification;
b)    the general features of the applicant organization, including its name and the address (es) of its physical location(s), significant aspects of its process and operations, and any relevant legal obligations;
c) general information, relevant for the field of certification applied for, concerning the applicant organization, such as its activities, human and technical resources, functions and relationship in a larger corporation, it any;
d)   information concerning all outsourced processes used by the organization that will affect conformity lo requirements;
e)    the standards or other requirements for which the applicant organization is seeking certification;
f)     information concerning the use of consultancy relating lo the management system.
Application review    .                                                                                      .
Before proceeding with the audit, MQCl conduct a review of the application
and supplementary information for certification to ensure that
a)    the information about the applicant organization and its management system is sufficient for the conduct of the audit;
b) the requirements for certification are clearly defined and documented, and have been provided to the applicant organization;
c)    any known difference in understanding between MQC the applicant organization is resolved;
d)    MQC has the competence and ability to perform the certification activity.
4      e)    the scope of certification sought, the location(s) of the applicant organization’s operations, time required
to complete audits and any other points influencing the certification  activity  are taken  into account
(language, safety conditions, threats lo impartiality, etc.);

.f)    records of the justification for the decision to undertake the audit are maintained.
Based on this review, MQC l determines the competences it needs to include in its audit team and for the certification decision.
The audit team shall be appointed and composed of auditors (and technical experts, as necessary) who, between them, have the totality of the competences identified by MQC as set out in.
for the certification of the applicant organization The selection of the team shall be performed with reference to the designations to competence of auditors and technical experts made under 7 2.5, and may include the use of both internal and external human resources.
The individual(s) who will be conducting the certification decision shall be appointed to ensure
appropriate competence is available (see 7.2.9 and 9 2.2 2)
Initial certification audit
The initial certification audit of a management system shall be conducted in two stages: stage 1 and stage 2.                      -^
Stage 1 audit
The stage 1 audit shall be performed
a)    to audit the client’s management system documentation;
b) to evaluate the client’s location and site-specific conditions and to undertake discussions with the client’s
personnel to determine the preparedness for the stage 2 audit;
c)   to review the client’s status and understanding regarding requirements of the standard, in particular with
respect to the identification of key performance or significant aspects,   processes, objectives and
operation of the management system;
(d)    to collect  necessary information  regarding the  scope  of  the  management  system,  processes  and
location(s) of the client,  and related statutory and regulatory aspects and compliance (e.g.  quality,
environmental, legal aspects of the client’s operation, associated risks, etc.);
(e)    to review the allocation of resources for stage 2 audit and agree with the client as the details of the
stage 2 audits;
(f)     to provide a focus for planning the stage 2 audit by gaining a sufficient understanding of the client’s
management system and site operations in the context of possible significant aspects;
(g)    to evaluate if (he internal audits and management review are being planned and performed, and that the        
level of implementation of the management system substantiates that the client is ready for the stage 2

For most management systems, it is recommended that at least part of the stage 1 audit be earned out at the     .
Client premises in order to achieve the objectives stated above
Stage 1
audit   findings   shall   be   documented   and   communicated   to   the   client,   including identification of any areas of concern that could be classified as nonconformity during the
Stage 2 audit
In determining the interval between stage 1 and stage 2 audits, consideration shall be given lo the needs of the client to resolve areas of concern identified during the stage 1 audit. MQC may also need to revise its arrangements for stage 2
Stage 2 audit
The purpose of the stage 2 audit is to evaluate the implementation, including effectiveness, of the client’s
management system. The stage 2 audit shall take place at the site(s) of the client. It shall include at least the
information and evidence about conformity to all requirements of the applicable management system
standard or other normative document;
b)     performance monitoring, measuring, reporting and reviewing against key performance objectives and
targets (consistent with the expectations   in the   applicable   management   system   standard   or other
normative document);
c)       the client’s management system and performance as regards legal compliance,
d)       Operational control of the client’s processes;
e)       internal auditing and management review;
f)     management responsibility for the client’s policies;
g)    links between the normative requirements, policy, performance objectives and targets (consistent with the expectations in the applicable management system standard or other normative document), any applicable legal requirements, responsibilities, competence of personnel, operations, procedures, performance data and internal audit findings and conclusions
Initial certification audit conclusions
The audit team shall analyze all information and audit evidence gathered during the stage 1 and stage 2 audits lo review the audit findings and agree on the audit conclusions-
Information for granting initial certification
The information provided by the audit team to MQC the certification decision shall include, as a minimum.
a)    the audit reports.
b)   comments on the nonconformities and, where applicable, the correction and corrective actions taken by the client,
c)    confirmation of the information provided to MQC used in the application review (see 922) and
d)    a recommendation whether or not to grant certification, together with any conditions or observations.
MQC shall make the certification decision on the basis of an evaluation of the audit findings and conclusions and any other relevant information (e.g. public information, comments on the audit report from the client).
40 Surveillance activities
MQC has developed its surveillance activities so that representative areas and functions covered by the scope of the management system are monitored on a regular basis, and take into account changes to its certified client and its management system.
Surveillance activities include on-site audits assessing (he certified client’s management system’s fulfillment of specified requirements with respect lo the standard to which the certification is granted Other surveillance activities may include
a)       enquiries from MQC to the certified client on aspects of certification,
b)       reviewing any client’s statements with respect to its operations (e.g. promotional material, website),
c)       requests to the client to provide documents and records (on paper or electronic media), and
d)       other means of monitoring the certified client’s performance.
Surveillance audit
Surveillance audits are on-site audits, but are not necessarily full system audits, and shall be planned together with the other surveillance activities so that MQC can maintain confidence that the certified management system continues to fulfill requirements between recertification audits. The surveillance audit programme shall include, at least
a)       internal audits and management review,
b)       a review of actions taken on nonconformities identified during the previous audit,
c)       treatment of complaints,
d)       effectiveness of the management system with regard to achieving the certified client’s objectives,
e)       progress of planned activities aimed at continual improvement.
f)       continuing operational control.
g)       review of any changes, and
h)       use of marks and/or any other reference to certification.
Surveillance audits shall be conducted at least once a year. The date of the first surveillance audit following initial certification shall not be more than 12 months from the last day of the stage 2 audit
Maintaining certification
MQC maintain certification based on demonstration that the client continues to satisfy the requirements of the management system standard. It may maintain a client’s certification based on a positive conclusion by the audit team leader without further independent review, provided that
a)    for any nonconformity or other situation that may lead to suspension or withdrawal of certification, MQC has a system that requires the audit team leader to report to MQC,  the need to initiate a review by appropriately competent personnel (see 7.2.9), different from those who carried out the audit, to determine whether certification can be maintained, and
b)    competent personnel of MQC monitor its surveillance activities, including monitoring the reporting by its auditors, to confirm that the certification activity are operating effectively.
42 Recertification
Recertification audit planning
A recertification audit shall be planned and conducted to evaluate the continued fulfillment of al! of the requirements of the relevant management system standard or
other normative document. The purpose of the recertification audit is to confirm the continued conformity and effectiveness of the management system as a whole, and its continued relevance and applicability for the scope of certification.
The recertification audit shall consider the performance of the management system over the period of certification, and include the review of previous surveillance audit reports.
Recertification audit activities may need to have a stage 1 audit in situations where there have been significant changes to the management system, the client, or the context in which the management system is operating (e.g. changes to legislation).
in the case of multiple sites or certification to multiple management system standards being provided by the certification body, the planning for the audit shall ensure adequate on-site audit coverage to provide confidence in the certification
Recertification audit
The recertification audit includes an on-site audit that addresses the following:
a)    the effectiveness of the management system in its entirety in the light of internal and external changes and its continued relevance and applicability lo the scope of certification;
b)  demonstrated commitment to maintain the effectiveness and improvement of the management system in order to enhance overall performance;
c)    whether the  operation  of the  certified  management  system  contributes  to  the  achievement of the organization’s policy and objectives.
When, during a recertification audit, instances of nonconformity or lack of evidence of conformity are identified, MQC define time limits for correction and corrective actions to be I    implemented prior to the expiration of certification.
Information for granting recertification MQC  make decisions on renewing certification based on the results of the recertification  audit, as well as the results of the review of the system over the period of certification and complaints received   from users of certification.Reference:  Procedure 18/2010
43 Special audits
Extensions to scope
MQC, in response to an application for extension to the scope of a certification already granted, undertake a review of the application and determine any audit activities necessary to decide whether    or not the extension may be granted This may be conducted in conjunction with a surveillance audit
44 Short-notice audits
It may be necessary for MQC to conduct audits of certified clients at short notice lo investigate or in response lo changes or as follow up on suspended such cases
a)    MQC shall describe and make known in advance to the certified clients the conditions under which these short notice visits are to be conducted, and
b)    MQC shall exercise additional care in the assignment of the audit learn because of the lack of opportunity for the client to object to audit team members
Suspending, withdrawing or reducing the scope of certification
MQC shall have a policy and documented procedure(s) for suspension, withdrawal, reduction of the scope of certification, and shall specify the subsequent actions by the certification body
MQC shall suspend certification in cases when, for example.
the  client’s  certified   management   system   has   persistently   or   seriously   tailed   to   meet   certification requirements, including requirements for the effectiveness of the management system, the certified client does not allow surveillance or recertification audits to be conducted at (he required frequencies, or the certified client has voluntarily requested a suspension.
Under suspension, the client’s management system certification is temporarily invalid- MQC shall have enforceable arrangements with Its clients to ensure that in case of suspension the client refrains from further promotion of its certification. MQC shall make the suspended status of the certification publicly accessible and shall take any other measures it deems appropriate.
Failure to resolve the issues that has resulted in the suspension in a time established by MQC shall result in withdrawal or reduction of the scope of certification.
NOTE         In most cases the suspension shall not exceed 6 months
MQC shall reduce the client’s scope of certification to exclude the parts not meeting
the requirements, when the client has persistently or seriously failed to meet the certification requirements for
those parts of the scope of certification. Any such reduction shall be in line with the requirements of the standard used for certification.
MQC shall have enforceable arrangements with the certified client concerning conditions of withdrawal  ensuring upon notice of withdrawal of certification the  client discontinues its use of all advertising matter that contains any reference to a certified status.
Upon request by any party, MQC shall correctly state the status of certification of a client’s management system as being suspended, withdrawn or reduced.
MQC has a documented process to receive, evaluate and make decisions on appeals.
A description of the appeals-handling process shall be publicly accessible
MQC shall be responsible for all decisions at all- levels of the appeals-handling process. MQC shall ensure that the persons engaged in the appeals-handling process are different from those who carried out the audits and made the certification decisions.
Submission, investigation and decision on appeals shall not result in any discriminatory actions against the appellant.
The appeals-handling process shall include at least the following elements and methods’
a)    an outline of the process for receiving, validating and investigating the appeal, and for deciding what actions are to be taken in response to it, taking into account the results of previous similar appeals;
b)    tracking and recording appeals, including actions undertaken to resolve them;
c)    ensuring that any appropriate correction and corrective action are taken.
MQC shall acknowledge receipt of the appeal and shall provide the appellant with progress reports and the outcome.
The decision to be communicated to the appellant shall be made by, or reviewed and approved by, individual(s) not previously involved in the subject of the appeal
MQC shall give formal notice to the appellant of the end of the appeals-handling process
A description of the complaints-handling process shall be publicly accessible.
Upon receipt of a complaint, MQC shall confirm whether the complaint relates to certification activities that it is responsible for and, if so, shall deal with it If the complaint relates to a certified client, then examination of the complaint shall consider the effectiveness of the certified management system.
Any complaint about a certified client shall also be referred by MQC to the certified client in question at an appropriate time,
MQC shall have a documented process to receive, evaluate and make decisions on complaints. This process shall be subject to requirements for confidentiality, as it relates to the complainant 1 and to the subject of the complaint,
The complaints-handling process  includes at least the following elements and methods:
a)    an outline of the process for receiving, validating, investigating the complaint, and for deciding what
actions are to be taken in response to it;
b)    tracking and recording complaints, including actions undertaken in response to them
c)    ensuring that any appropriate correction and corrective action are taken.
Note – ISO 10002 provides guidance for complaints handling
MQC after receiving the complaint shall be responsible for gathering and verifying all
necessary information to validate the complaint.
Whenever possible, MQC shall acknowledge receipt of the complaint, and shall provide the complainant with progress reports and the outcome.
The decision to be communicated to the complainant shall be made by, or reviewed and approved by,
individual(s) not previously involved in the subject of the complaint.
Whenever possible, MQC shall give formal notice of the end of the complaints handling process to the complainant.
MQC shall determine, together with the client and the complainant, whether and if so
To what extent. the subject of the complaint and its resolution shall be made public.
Records of applicants and clients
MQC shall maintain records on the audit and other certification activities for all clients, • including all organizations that submitted applications, and all organizations audited, certified,   or with
certification suspended or withdrawn t
Records on certified clients shall include the following: k
Application information and initial, surveillance and recertification audit reports;
Certification agreement;
Justification of the methodology used for sampling;
Justification for auditor time determination (see 9 1.4); I
Verification of correction and corrective actions; t
Records of complaints and appeals, and any subsequent correction or corrective actions;
g)   Committee Deliberations and decisions, if applicable,
h)    Documentation of the certification decisions;
i)     certification documents, including the scope of certification with respect to product, process or service, as applicable;
j)     related records necessary to establish the credibility of the certification, such as evidence of the competence of auditors and technical experts to select sites in the context of multi-site assessment.
NOTE – Methodology of sampling includes the sampling employed to assess the specific management system and/or                      ^
to select sites in the context of multi-site assessment.
MQC shall keep the records on applicants and clients secure to ensure that the
information is kept confidential. Records shall be transported, transmitted or transferred in a way that ensures that confidentiality is maintained.
MQC shall have a documented policy and documented procedures on the retention of
records1. Records shall be retained for the duration of the current cycle plus one full certification cycle.
NOTE         In some jurisdictions, the law stipulates that records need to be maintained for a longer tune period
40.0 Management system requirements for certification bodies
MQC has established and maintained a management system that is capable of supporting and demonstrating the consistent achievement of the requirements of this International Standard.  
Control of documents    Reference:  Procedure 10/2010
MQC has established procedures to control the documents (internal and external) (hat relate to the fulfillment of this International Standard. The procedures shall define the controls needed
a)       to approve documents for adequacy prior to issue.
b)       to review and update as necessary and re-approve documents.
c)       to ensure that changes and the current revision status of documents are identified,
d)       to ensure that relevant versions of applicable documents are available at points of use,
e)       to ensure that documents remain legible and readily identifiable.
0        to ensure that documents of external origin are identified and their distribution controlled, and
g)     to prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose
41: MQC Shall provide certification documents to it’s clients by appropriate means. Under no circumstances the Effective Date of Certification Document shall be before the date of certification decision. All the Certification documents shall identify with following requirementsA)- Name & Geographic Location of Each Client,  whose ISO 9000 QMS has been certified shall be  indicated in the Certification document along with its Scope of the Certification activity. (In case of Multi Site Organization Location of Headquarters & all Sites along with Scope for multi Site activities)B) Dates of Granting, Extending & Renewing Certification shall be recorded in Certification Documents.

C) Date if validity of Certificate/ Recertification date shall be recorded in Recertification cycle of the certification document.

D) A unique identification code shall allocated to each client

E) All Standard Audit Documents shall contain Issue No, Revision Status used for the Audit of certified client.

F) The Certification Document shall clearly define the certification activity ie the Scope of Product or Process as applicable at each site.

G) The Client may use MQC Logo & other accreditation marks on letter heads, Visiting cards etc. Under no circumstances, Clients are permitted to use  MQC or Accreditation logo on Products or used in a way that leaves misleading or ambiguous information

H) The Certification Document shall contain all information required as per the requirements of ISO 9001: 2008 Quality Management System

I) Whenever any Revised Certification Document is issued, the Revision Status of the document shall be clearly indicated on the Document.             


Procedure- MQC/SP/019

Written by admin on March 6, 2014. Posted in


Merit Quality Certification provides services to firms and companies.
Merit Quality Certification may provide its services directly or, in its absolute discretion, through (a) its own employees, (b) any MQC affiliated company or (c) any other person or organisation, as may be entrusted by the Certification Body. Where part of the work is subcontracted to others, Merit Quality Certification retains full responsibility for granting, maintaining, extending, reducing, suspending or withdrawing certification and for ensuring that properly documented agreements are in place.
Merit Quality Certification will notify its clients of any changes to the requirements for certification within a reasonable timeframe.
Merit Quality Certification maintains confidentiality at all levels of its organisation concerning information obtained in the course of its business. No information will be disclosed to any third party unless in response to legal process or required by an accreditation body as part of the accreditation process. The client’s name, location, scope of certification and contact numbers may be entered into relevant directories. MQC maintains its own directory of certified clients which shall be made  publicly available
On receipt of a completed Questionnaire (provide by Merit Quality Certification upon request), a Proposal is sent to the Client outlining the scope and costs of the services together with an Application for Certification. Once the Application is returned, together with any due payments and controlled copies of relevant documentation and samples, the project will be allocated to an auditor who will be responsible for ensuring that the services are carried out in accordance with the procedures of the Certification Body.
In order to obtain and retain certification, the Client shall comply with the following procedures and rules:
(a) the Client shall make available to Merit Quality Certification all documents, samples of products, drawings, specifications and other information required by Merit Quality Certification to complete the assessment programme and shall appoint a designated person who is authorised to maintain contact with the Certification Body;
(b) MQC, if not satisfied that all certification requirements are met, shall inform the Client of those aspects in which the application has failed;
(c) when the Client can show that remedial action has been taken by it, within the time limit specified by MQC, to meet all the requirements, Merit Quality Certification will arrange, at additional cost to the Client, to repeat only the necessary parts of the assessment;
(d) if the Client fails to take acceptable remedial action within the specified time limit it may be necessary for the Certification Body, at additional cost, to repeat the assessment in full;
Following a successful assessment, an amended Certificate will be issued covering those aspects covered by the extended Scope.
The Client shall inform the Certification Body, in writing, of any intended modification to the management system, products or manufacturing process which may affect compliance with the standards, norms or regulations. Merit Quality Certification will determine whether the notified changes require additional assessment. Failure to notify Merit Quality Certification of any intended modification may result in suspension of the Certificate
In compliance with the applicable Regulations governing the relevant mark(s), a Client may render public that its relevant management system or products have been certified and may print the relevant certification mark on stationery and publicity materials relating to the scope of certification.
In any case, the Client shall ensure that its announcements and advertising material do not create confusion or could otherwise mislead third parties about certified and non-certified systems or sites.
When Merit Quality Certification is satisfied that the Client meets all the certification requirements, it will inform the Client and issue a Certificate. The Certificate shall remain the property of Merit Quality Certification and may only be copied or reproduced for the benefit of a third party if the word “copy” is marked thereon.
The Certificate will remain valid, until its expiry, unless surveillance reveals that the management system of the Client no longer meet the standards, norms or regulations.
The Company reserves the right to decide, on a case by case basis, at its sole discretion and after taking into account various local requirements, that the issuance of the Certificate will be conditioned to the full payment of the Company’s fees and costs in connection with the said Certificate or any prior services performed for the Client.
Upon issuance of a Certificate, Merit Quality Certification may also authorise the Client to use a designated certification mark. A Client’s right to use any such mark is contingent on maintaining a valid Certificate in respect of the certified management system and compliance with the Regulations governing the use of the mark issued by MQC. A Client who has been authorised to use the mark of an accrediting body must also comply with the rules governing the mark of such body. Improper use of such a mark is non-conformity with certification requirements and could result in suspension of certification.
Periodic surveillances shall be carried out and shall cover aspects of the management system, documentation, manufacturing and distributing processes and products, depending on the type of certification services provided, at the discretion of the nominated auditor. The Client shall give access to all sites or products for surveillance purposes whenever deemed necessary and Merit Quality Certification shall reserve the right to make unannounced visits as required.
The Client shall maintain a register recording all customer complaints and safety-related incidents reported by an enforcing authority or users relating to those covered by the Certificate and make this available to Merit Quality Certification on request.
The Client shall be informed of the results of each surveillance visit.
Clients wishing to revalidate Certificates approaching the end of their cycles shall apply for recertification. Clients are generally informed of the requirement for recertification during the pre-recertification visit which is the last surveillance visit of each cycle, but sole responsibility for timely filing the recertification application shall be with the Client.
In order to extend the scope of a Certificate to cover additional sites or products, Client shall complete a new Questionnaire. The application procedure will be followed and an assessment will be carried out on those areas/products not previously covered. The cost of extending the scope of certification will be based on the nature and programme of work.
Merit Quality Certification shall take suitable action, at the expense of the Client, to deal with incorrect or misleading references to certification or use of Certificates and certification marks. These include suspension or withdrawal of Certificate, legal action and/or publication of the transgression
A Certificate may be suspended by Merit Quality Certification for a limited period in cases such as the following:
(a) if a Corrective Action Request has not been satisfactorily complied with within the designated time limit; or
(b) if any case of misuse is not corrected by suitable retractions or other appropriate remedial measures by the Client; or
(c) if there has been any contravention of the Proposal, Application for Registration, General Conditions for System, Product and Service Certification, these Codes of Practice or the Regulations governing the use of the certification mark; or
(d) if audits are not carried out within the prescribed timeframe.
The Client shall not identify itself as certified and shall not use any certification mark on any products that have been offered under a suspended Certificate.
Merit Quality Certification will confirm in writing to the Client the suspension of a Certificate. At the same time, Merit Quality Certification shall indicate under which conditions the suspension will be removed. At the end of the suspension period, an investigation will be carried out to determine whether the indicated conditions for reinstating the Certificate have been fulfilled. On fulfilment of these conditions the suspension shall be lifted and the Client notified of the Certificate reinstatement. If the conditions are not fulfilled the Certificate shall be withdrawn.
All costs incurred by Merit Quality Certification in suspending and reinstating a Certificate will be charged to the Client.
A Certificate may be withdrawn if (i) the Client takes inadequate measures in case of suspension; (ii) Merit Quality Certification terminates its contract with the Client. In any of these cases, Merit Quality Certification has the right to withdraw the Certificate by informing the Client in writing.
The Client may give notice of appeal to the Impartiality Committee
In cases of withdrawal, no reimbursement of assessment fees shall be given and withdrawal of the Certificate shall be published by Merit Quality Certification and notified to the appropriate accreditation body,
A Certificate will be cancelled if (i) the Client advises Merit Quality Certification in writing that it does not wish to renew the Certificate or goes out of business, (ii) the Client does not timely commence application for renewal.
In cases of cancellation no reimbursement of assessment fees shall be given and notified to the appropriate accreditation body, if any.
The Certification Body, in its absolute discretion, generally recognises the certificates issued by other accredited organisations where this does not compromise the integrity of a system or product certification scheme.
The Client has the right to appeal any of the decisions made by the certification body.
Notification of the intention to appeal must be made in writing and received by Merit Quality Certification within seven days of receipt.
An Appeal must be  supported by relevant facts and data for consideration during the Appeals Procedure.
All appeals are forwarded to Merit Quality Certification and are put before the appeal’s committee. Merit Quality Certification shall be required to submit evidence to support its decision. Any decision of Merit Quality Certification shall remain in force until the outcome of the appeal.
The decision of the appeal’s committee shall be final and binding on both the Client and the Certification Body. Once the decision regarding an appeal has been made, no counter-claim by either party in dispute can be made to amend or change this decision.
In instances where the appeal has been successful no claim can be made against Merit Quality Certification for reimbursement of costs or any other losses incurred.
If anybody has cause to complain to the Certification Body, the complaint shall be made in writing, without delay, and addressed to the Certification Manager of the Certification Body. If the complaint is made against the Certification Manager, the letter of complaint shall be addressed to the Chief Executive of the Certification Body.
The complaint shall be acknowledged in writing following receipt. The complaint will then be independently investigated by Merit Quality Certification and closed on satisfactory conclusion of the investigation. Following closure the complainant will be informed that the investigation has reached its conclusion.



Procedure MQC/SP/01717

Written by admin on March 6, 2014. Posted in

Procedure MQC/SP/01717


1.0   Purpose:   The purpose of this process is establish a process for selecting, training and    authorization of auditors for audit work.
2.0  Scope:      The process is applicable to Manager Admin; Audit Manager; Certification Manager,
3.0   Responsibility:        Audit Manager, Certification Manager, CE|
4.0  Definition:               Nil

5.0 Procedure:

A.  Selection of auditors /experts            

  • Invite the application through advertisement or Internal sources
  • Scrutinize the application as per the requirement
  • Convene the interview and select the candidate. 

B. Training of auditors/Experts:

1.   Auditors who do not have assessment experience will be detailed as Observers  for  10   Man Days audit as per sectors of his work experience and qualification. The initial competence evaluation of an auditor shall include demonstration of applicable personal attributes and the ability to apply required knowledge and skills during audits, as determined by the team leader observing the auditor conducting an audit.

2. Submission of report by Team Leader to M.D through Assessment  Manager

C. Authorsing of auditors for audit work

After completion of 20  man days audit  as  Observers  the auditor name will be  Included in the list of Internal/ External auditors Initially he will be formally  authorized For audits as a Team member for 10 audit man days and there after he will be formally  authorized as a Team leader.
Document reference;
1. Application form    —————- F-AQ-18
2. Record of interview and selection decision.   ——— R-AQ-21
3. Reports of Team Leaders for Observer auditors ——— R-AQ-22
4. Approval of M.D in writing for including the name of Observer auditors in the list of internal/external auditors and authorizing audit assignments.   —— R-AQ-23        




Procedure MQC/SP/016 – Auditors and Specialist Competence

Written by admin on March 6, 2014. Posted in

1.0   Purpose             :  Process of ensuring competence of auditors / experts as per                                                            Technical  and geographical area.

2.0  Scope                          : The procedure is applicable to all auditors and Experts.

3.0   Responsibility          : CE and top management of the company are responsible for                                                       its implementation in the company.

4.0  Definition                   :              NIL

5.0 Procedure    :

LeadAuditors (members of team) 1.Lead Auditor Training for the relevant standard

2.Qualification.: Min:Graduate in science/Diploma/Degree in Engg

3.Work experience.: 2 year industrial in relevant field

4.Audit experience:  20 man days audit as observer


Team Leader

1.Lead Auditor: Training for the relevant standard.

2.Qualification: Min: Graduate in science/Diploma in Engg

3.Work experience: 2 year industrial in relevant field

4.Audit experience: 10 audits as member

Experts 1.Lead Auditor Training for the relevant standard

2.Qualification Min:Post graduate in science/B.E

3.Work experience.10 year industrial in relevant field

4.Audit experience :Min 10 audits as an expert in relevant industry


Document  reference    1. List of employed auditors

2. List of Technical experts

3. List of empanelled  Auditors



Procedure MQC/SP/013

Written by admin on March 6, 2014. Posted in

Customer FeedBack

1      Purpose & Scope

1.1            This procedure facilities measurement of customer satisfaction and also effective handling of customers complaint.

2      Responsibility & Authority

2.1            MR is responsible for the over all measurement of customer satisfaction and handling of complaints. He is authorized to close customer complaints after ensuring satisfactory action in case of established complaints.

2.2            Assigned executives are responsible for obtaining customer feed back and investigating customer complaints.

3      Procedure

3.1            Measurement of customer satisfaction.

3.1.1       Customer satisfaction is measured by administering questionnaire after the execution of each customer order as per Format FM 109.

3.1.2       A plan for assessment of customer satisfaction through personal contact is made by the MR and concerned executive to take the opportunity of their visit to the customer. The assigned executives assess the customer satisfaction level, using format FM 110 and provide the results to the General Manager.

3.1.3       The results of customer satisfaction measurements are analyzed and appropriate actions taken to improve the customer satisfaction level.

3.1.4       The consolidated results of customer satisfaction measurement and implementation and effectiveness of actions taken are submitted for review during the Management Review Meetings.

3.2            Handling of Customer Complaint

3.2.1       Any customer dissatisfaction expressed verbally or in writing, directly or indirectly relating to the products or services provided by the company are treated as a complaint.

3.2.2       All customer complaints received are forwarded to the MRwho enters the details into the customer complaint register as per format No. FM 111 and acknowledges the customers.

3.2.3       Customer complaints are assigned to executives for investigation to establish the same and to recommend the nature of the redress to be provided to the complainant.

3.2.4       Necessary redress is provided to the customer in respect of established complaints with the approval of Works Manager. He may consult the MRas appropriate.

3.2.5       After reviewing the results of investigation in respect to complaints which have not been established and verification and acceptance of the redress action taken in respect of established complaints, GM closes the complaints.

3.2.6       Appropriate communication is sent to the customer both in respect of complaints, which have not been established, and complaints, which have been established, and redress provided.

3.3            A consolidated report of the complaints received, complaints handled and the age analysis of pending complaints is submitted to the management at monthly intervals for review during the management review meeting.

4      Reference




5       Record

Sl. No.

Name of Record


Retention Period

1 Customer satisfaction measurement and analysis record including actions taken report


5 years

2 Customer complaint file


3 years

3 Monthly consolidated report of customer complaints


3 years



Procedure MQC/SP/012 Internal Auditing

Written by admin on March 6, 2014. Posted in

1        Purpose & Scope

1.1     This procedure facilitates planning and implementation of internal quality audits to verify that the quality activities and their results comply with the quality systems established in the Organization.

1.2       This procedure covers internal quality audits of all functions covered under the quality systems implemented in the Organization.

2        Responsibility & Authority

2.1     MR is overall responsible for implementation of internal quality audits.

2.2       Designated lead auditors and auditors are responsible for carrying out internal quality audits and for submission of audit reports.

2.3       Concerned HODs are responsible for taking appropriate corrective actions based on the nonconformities observed during the internal quality audit.

2.4       MR and concerned lead auditors are authorized to clear the nonconformity’s raised during the Audit.

3        Procedure

3.1            Internal quality audits are carried out for all functions and departments at least once in a year. MR prepares the internal quality audit plan for the year and based on the same, releases the audit schedule for conducting the internal quality audits at least one week before the audit and circulates the same to all concerned.  The schedule also identifies and the lead auditors and the team members for carrying out the audit. The frequency for the audit may be increased depending on the status and importance of the activity. The scope of audit includes all the activities of the department / function covered under the quality management systems.

3.2            In case there is significant change in Organization’s policy that affects the quality system, additional internal quality audits are carried out to verify their implementation and effectiveness.

3.3            Trained personnel who do not have direct responsibility for the activity being audited carry out internal quality audits.

3.4            Based in the scope and objectives of the audit, the lead auditor collects the working documents for recording the observations and reporting the results.   Wherever appropriate he prepares a checklist to facilitate effective performance of the audit.

3.5            While conducting the audit evidences are collected through interviews and/or examination of documents and observation of the activities being performed.

3.6            In case any nonconformity is observed, the same are documented in FM 112.

3.7            NCRs are identified in terms of the specific requirements of the standard and uniquely identified by assigning them a number.

3.8            NCRs are brought to the notice of auditee who acknowledges the same and indicates the reasons for the nonconformance, proposed corrective actions and the time schedule for implementing the same.

3.9            The auditee implements the corrective actions to eliminate the causes of the nonconformities observed during the audit and may offer the same for verification

3.10         If corrective actions were completed before submission of the audit report, the auditor, lead auditor/MR are authorized to clear the nonconformities based on verification and acceptance of the corrective actions taken by the auditee.

3.11         After submission of the audit report, the corrective actions are verified by MR or any person nominated by him for clearing the nonconformity reports.

3.12       Consolidated results of Internal Quality Audits, the corrective actions and their implementation and effectiveness are reviewed by the management during the management review meetings.

4                 References



5      Records


Name of Record


Retention Period

1 Audit Plan


3 Years

2 Audit Results


3 Years